Public Storage

I liked the on-line process to rent a Public Storage unit. However, how do you talk to a real person? I did not need the lock that was charged to my account and left in the unit. I went to the office, and no one is there and there are no listed office hours. I called the number on the door, and no one has called me back. Wow, what a difference from years ago. There was a person at the location that you could talk to! And now? Who knows. Making a phone call is fine until no one calls you back! What happened Public Storage!?!

Parveen has impeccable customer service. I have had the pleasure of working with him for a few years now and he consistently exceeds expectations with his timely responses, resolution, and thoughtful recommendations. He is very respectful and truly an asset to the Public Storage team! Thank YOU Parveen. You're a rock star! Happy Holidays!

I rented 10*20 feet So 1 first month free only you got to paid $20 lock ? ,fees insurance and etc $60.
Them supposed to be $119 2 second month so I paid for sure, them they said 10 days later I have to pay $418 because the rent is $398 plus insurance Todo $418 and late fee $60 because I don't know.
I called them because I paid everything but they can take off that $60 fee. So I paid and took all my staff to another storage. Sometimes the problem is not the company if no the people is in front of desk and they didn't know how to talk and give a good service. For that reason just only I'm going to give 3 star.
Thanks ??

I have been renting here for some time now. It’s been a great experience. I have been able to get help when needed and communication is never a problem. The property manager Pravin has gone above and beyond to make sure I feel like a valued customer. I highly recommend this facility for anyone looking for storage space. Access is incredibly convenient as you can drive up to all of the units. A++

Recently rented a unit at this location, and I have to say, the on-site manager, Pravin, was fantastic. He provided exceptional service, walked me through everything clearly, and made the entire process easy and stress-free. I really appreciate how helpful and professional he was.

The only issue I encountered was with the online payment system, which wouldn’t process properly when I tried to rent the unit online. Fortunately, Pravin was able to help me sort everything out in person at the location.

RATINGS FOR THE WEB PAYMENT TEAM : ZERO STARS