Public Storage

Mountain View
4.4
based on 20 reviews
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Contact Details

1040 Terra Bella Ave, Mountain View, CA 94043

165093348**

publicstorage.com

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Public Storage Customer Reviews
Sarah Purvis
16/08/2024
Review:

I needed assistance getting some account information updated, and Parvin was thorough, helpful, patient and friendly! Thank you for such a great experience!

Dave O'Mara
15/06/2024
Review:

Rented a unit here today … Pervin, the on-site manager was super helpful.
Great location with easy access to 101/85/237
Clean location/well managed/cared for.
Best price around for a ground floor unit with outside access for drive up.
I recommend ?

Faith H
30/04/2024
Review:

I recently had an outstanding experience at my local public storage facility, thanks to the exceptional service provided by Parvin. From the moment I walked in, Parvin’s warm welcome and helpful attitude set the tone for a great visit. He patiently explained my storage options, guided me through the facility, and ensured I felt comfortable with the changes. His attention to detail and commitment to customer satisfaction made the whole process smooth and stress-free. It's rare to find someone so dedicated to their job, and I truly appreciated his effort. I highly recommend this facility, thanks to Parvib’s excellent service. I'll definitely spread the word to friends and family!

Sarah Coler
26/01/2024
Review:

I was able to secure a reasonably priced 'reservation' for a storage unit however, it is not hyperbole to say that it was impossible for me to confirm that reservation and rent the unit.

The online links provided were not functional and filled in forms with incorrect information and provided false error codes making it impossible to complete payment.

My husband and I both spoke to, in total, 8 customer service agents who were kind and attempted to help but conveyed inconsistent information provided by their system and guided us through the same dysfunctional process 4 times.

The company does not provide any way to speak directly to someone who is able to fix problems or address concerns, the staff is unable to process payment over the phone, there is literally zero troubleshooting of system errors.. I don't even know how to convey how aggravating the process turned out to be.

It seems to me like the company deliberately posts affordable pricing as 'reservations' and then designs a broken system that is unable to provide that service. Seriously disappointing. I encourage you to save your time and find a more honest storage option.

UMESH SINGH SHEKHAWAT
12/11/2023
Review:

Thank you Parvin!