Public Storage

Too bad that you cannot give a 0 star rating

1> a long, complicated, impossible to read contract in under 4 hours
2> numerous surcharges for insurance etc
3> different pricing for web and in person. I lost the web price by completing the rental with customer service over the phone.
4> poorly staffed on site
5> i went to the location on start date and there was no manager to complete rental. (I had set a start date earlier than my move in date since rentals need to be done less than 2 (?) weeks out.) A message was left with managers posted number. No response. Had to leave. Call returned 2 days later. Luckily the start date was before the actual move date and I was there only to set up some shelving in prep for the move
6> It turns out that information such as gate codes, billing etc is sent by text from an anonymous sender which anyone who desires to have their phone not be hacked would delete immediately. Which I do. It turns out that I eventually did get an email with the gate code some time after the start date.
7> Called to customer service again to have a transfer to a different space to be completed by an on-site manager on the move in day. An appointment was made via customer service to meet the on-site manager at 2pm on the day of the move. I specifically asked customer service 'Are you sure that someone will be there?'. Assurances were given
8> I reserved the new space on line complete with a reservation number which I printed out to show the on-site manager on the day-of
9> I arrive on the move day with a full truck load in 100+ degree direct sun. NO MANAGER present. No AC in the truck (not public storage's fault). A message was left with managers number as displayed on the locked and empty office door. No response. Call to customer service said that they would notify district manager. No call back. Call again to customer service which gave me a number for the district manager. The number was useless without an extension. The message said dial 0 for the operator. Dial 0 and get 'invalid entry'. Try 3rd call to customer service and ask for supervisor since customer service seems to be working off of a script. It is still over a 100+ degrees in a hot open concrete. Cannot get supervisor. I finally got hung up on by customer service after losing and regaining my temper. Finally Stefanie from another location altogether (Belmont CA) called and actually came over to take care of the problems. She deserves a huge bonus for taking care of the failures
10> It turns out that making an 'appointment' to see an on site manager via 'customer service' is meaningless since the actual managers get no notification.
11> It turns out that there are managers on site only part time
12> It turns out that making a 'reservation' on-line is meaningless. No reservation is actually made and the space that you were planning on has been rented to 'first come first served'

Stephanie did manage to make the situation right and is a huge asset to an otherwise dismally run enterprise.

Maribeth was great, walked me through the process, found the best space for me at the best price, and got me on my way quickly

I had a seamless experience from online reservation to the physical premises and secured the space I needed on the same day. Maribeth at the Redwood City location was exceptionally helpful in expediting the process. Much appreciated!

Gate was broken for several months. Wasn’t able to access my storage. Wasn’t given any discount or refund because of the inconvenience. Was already paying $300 on rent when they increased Rent by $85 dollars from one month to the next without any written notice, even though I couldn’t access my unit. There’s no customer service support. Personnel were not helpful. Was overcharged with No prorated refund. Charged $385 for the same unit currently available for $120.

Terrible place, they were closed for more than 2 months without being able to enter by car, only on foot, they did not give any discount, I delivered the place on the 1st of the month and they charged for the entire month and you rent at one price and they raise it after 2 or 3 months without notice because it says it's in your contract, they are very liars, terrible place