1961 E Bayshore Rd, East Palo Alto, CA 94303
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Public Storage Customer Reviews
(based on 20 reviews)
14
1
0
2
3
06/02/2025
Review:
They increased my unit rent by 30% after 1 year of having the unit, which seemed exorbitant to me. In addition, there were other units with the same accessibility and the same size available for $100 less a month than my original rent. I called and complained about this, and they did delay the raise on my rent for 3 months, but that’s it. So I wound up reserving a new unit online and moving all my stuff from one unit to another, for basically no reason other than to save on money. Also, when you call public storage, they cannot offer you rates you see online.
There are limited options for storage in Palo Alto so I’m not planning to move out, but the business practices here are predatory, you have been warned.
The storage units themselves are mostly fine. My original one had a lot of sharp screws sticking in through the sheet metal, which I didn’t like, but my stuff has been safe and dry, hence the 2 stars instead of 1.
16/01/2025
Review:
Really enjoy the staff that helped me get my storage unite. Really like the price, price is very affordable unlike other storage facilities that cost so much more. Thank you Public Storage!
23/12/2024
Review:
Today, I went in with low expectations to the east palo alto location to rent a space. Although, they absolutely blew me away. I have been nervous about getting a storage unit but I was glad to be very well taken care of by Toteanna, Karen and Beonkaa. I had made a reservation that did not fit what I wanted to store but they had set me up with the most perfect unit for a good price. I am very thankful I got the pleasure of meeting these three ladies.
22/12/2024
Review:
It’s always something with the gate and at critical times there is no access. You’re things will be locked up and you can’t access it. It happens at least once a month and it takes days to fix.
Tatiana the property manager tries to uphold the policies and give great customer service, but the functionally the gate is undependable.
28/06/2024
Review:
The worst . Says it’s open but doors locked and nobody at the counter.. PLEASE DO BETTER… I’m taking my business elsewhere