Public Storage

Cierra was amazing, very helpful, very informative, explained everything perfectly and repeated herself anytime I needed something repeated. Showed me the unit sizes I was interested in showed me how the locks work. Explained insurance and the billing cycles. Super friendly,.Amazing staff overall.

I'm not from the area so I don't know anything about Pittsburg. I just needed a small storage unit to store my stuff. I rent the storage here because I had good experience with a different Public Storage and the unit I wanted was pretty cheap. $33/mo for a 5x5'. Unfortunately, the rate doubled after 3 months. I cancelled shortly after. Worst thing is that many units around mine was broken into. Front desk didn't know about it until I happened to visit my unit and saw all the damage. Luckily, mine wasn't broken into.

Overall, the service was fine and I didn't have any issues but due to the break-ins, I just moved out.

Needs Improvement - customer service from front desk should be better. Communication should be better as well. Front desk associate carried negative energy and was so serious it effect my vibe and energy. I didn't like her tone of voice on how she was speaking to me. It through me off in trying to listen to her. She was speaking to me as if I already knew the faculty already. That's inconsiderate and rudeness. I didn't even get the storage unit I wanted. I was given something else. She didn't give me additional information or did she make the change for me. I kept on asking questions about the one I I was referring to and she kept on giving me answers to a different unit. It was upsetting to have to deal with customer service like this. Hope next time service is better, if not do my best to avoid the front desk.

This was my first time with Public Storage here in Pittsburg California. I came in person to rent a unit and Cierra was first to assist me. She was extremely friendly, knowledgeable and helpful! Such a sweet person. She got me all set up with my unit and ready to go! The landscape is super secured and well maintained! All units were clean and well installed. Cierra made the process clear and concise. If moving to the area and looking for a great place to have a storage unit this location would be the best! Ask for Cierra, tell her Specielle sent you! ; )