Public Storage

This is all new to me! Went on line and rented a storage facility. Now this is where it gets tricky. First they charge you for a lock (they dont give you an option to opt when you are reserving the storage) also they charge you for insurance (again they dont give you the option to opt out when you are reserving the storage) NOT user friendly. I called the 800 number and they were very friendly and attentive. They stated that I had to go in person to the facility. I did and there is no office there. All is done via phone chat. They provided my number to the on site manager and no call back I called the number provided on the office door and spoke to Trina...now this is where I can say CUSTOMER service at its best!) Trina was very apologetic, listened to my concerns automatically refunded my lock charge, helped me change my email address so that I can go to the site and cancel the insurance. If I encounter more issues in the future I will DEFINITELY ask to speak to Trina. :)

Hello, my experience has not been great with storage places but thank you to Manuel on Tuesday for helping me. We spoke Spanish since it's my preferred language and he was very helpful. It was so nice having someone who understood me and I could speak freely. He answered all my questions and explained the process. Thank you so much Manuel for giving me peace of mind and security that I understood everything without calling my son to help.

Went there to get a storage unit. No one there on c25. Called the number on the window. Talked to a guy we thought was going to meet us to show us the unit. Waited 30 min. Someone from another business came out and said we had to go down the street about a mile. We went no one there. So we stopped and got a unit where someone was there took us straight to our unit. And they are in the office 6 days a week.

Clean and neat. Highly recommend