Public Storage

Staff is friendly and Professional. Facility always clean. It was easy to setup my account online and staff quickly followed up in case I had further accomodations. App makes things easy to manage payments and account information. Only ever Had trouble with Bluetooth access entry on app. That feature doesn't work with my phone.

Amanda was so helpful

Once I arrive at 9am. Nobody was there to assist me. I called and left voice messages with no answer or returned call. Finally at 10:15 I got ahold of someone. Once I entered the building there were signs that stated “no flat beds they’re all missing” my unit is on the 2nd floor. Ms. Cynthia provided me with 2 dollys which I was very appreciative. A 2 hour job took me 7 hours. Buy more flatbeds or stop renting units.

No moving carts, you will need your own dolly/carts/etc to move your things.

Update: i have email, called, left voice message and no return.

When i finally get someone on the phone they tell me the moving carts are a privilege and i would have to figure it out

Whenever I stop by to go into my units, Cynthia is so nice and helpful all the time! Public Storage is lucky to have Cynthia working the Odenton location!