Public Storage

Clean place, great people to work with i have many units for a long time, easy online help too, Ron is good guy

Don was super helpful. The process was quick and easy.

John Wilson was extremely helpful and very pleasant

Very unprofessional, if your a new customer they will be pretending to be the most professional public storage service, the minute you pay and have any issues with over charges or trouble accessing your unit for issues generated by their end they stop responding. Stay Away from this location

I had an incredibly frustrating and disappointing experience with Public Storage when trying to vacate my unit. I followed their protocol by submitting my evacuation request well in advance and received an email confirmation that everything was set before the end of the month. Just to be safe, I called customer service and was told that I needed to evacuate prior to the 1st of the next month to avoid any additional fees. I did exactly that and moved out on time.

However, things took a turn for the worse when, upon arriving to evacuate, I discovered that my gate access had been locked before my evacuation date, which was completely unjustified. I was forced to wait for other tenants to let me in so I could access my own unit on the day I planned to move out.

Despite evacuating on time, I was shocked to see that I was still charged for a full month's rent. To make matters worse, late fees began to accumulate. I tried reaching out to customer service in every way possible but found it impossible to get in touch with anyone. The only way I could actually reach customer service was by pretending to be a new customer calling the renting department and asking to be transferred.

This entire process has left me feeling misled, disrespected, and beyond frustrated. Not only was I locked out from my own unit before my move-out date, but I was also wrongfully charged rent and had to deal with accumulating late fees. The lack of transparency, accountability, and access to customer service is unacceptable. I would strongly advise others to be very cautious with this company and make sure to document every interaction and detail, as they don't seem to follow through on their end.