Public Storage

Ron was very helpful.
Great experience,
Thanks

Where so I even start? i have been storing here for 10 years and have nothing but rave reviews!! If I could give 10 stars I would. Ron, the current manager has been nothing short of fantastic, as were the managers before him - always willing to help me with anything I need, and with a smile. If only every storage location was this great! I almost hate to leave - but I am moving.

Ron is an amazing helpful employee at the Enterprise location. He's helpful with payments when I'm forgetful sometimes. And appreciate the professional customer service. And is always helpful when I call and has a cheerful pleasant attitude. Not to mention the facility is clean and beautifuly kept.

DO NOT RENT HERE!!

Do not give this company your business. If there was a zero stars, that would fit.

My mother used their services for 8 months. Once terminating her service the site management did not do their proper walkthrough in a timely manner and she was charged an extra month of payment ($500). The end of service was 3/25/24. Due the laziness of employees at this location, the walkthrough was not conducted till 4/2/24. Thus causing another automatic payment withdrawal.

The wrongful transaction occurred 4/3/24. I’ve had multiple calls with customer service reps and brought to escalation services. No rep can explain the company’s protocol in this situation. Some reps say the refund could be automatically returned from the account on file, some reps claim a refund check must be mailed. In 2024 the company claims the physical refund check will take 6-8 weeks to be received. Unbelievable. This entire situation was created by their lack of urgency and laziness.

It is now 5/23/24, and my mother has not been refunded. It’s taken me to have multiple conversations with the DISTRICT MANAGER OF THE COMPANY, Cody Taylor. RIDICULOUS. Still waiting for my mother’s proper refund. DO NOT GIVE THIS COMPANY YOUR MONEY.