Public Storage

The team and ROSEMOUNT do a great job of helping you get set up with a unit showing you the ropes et al quickly. Great clean facility high security and right near the cop shop ;-)

Very nice storage facility with good service. They have treated me well over the last two years.

Joseph was very helpful and got me a unit quickly!

The office hours posted are inaccurate. I called the day before a move-in three times to schedule an appointment with no answer. I showed up the day I was scheduled to move in at 10am, well after the office is supposed to be open. Not only was nobody working and the building was locked, but when I called a manager for another Rosemount facility, he told me that there was nobody scheduled to work there until 1:30, 4 hours after they are supposed to be open. After coming back and getting moved in at 1:30 that day, I was called the following day saying they had missed a form, that I needed to come by to sign another form within an hour and a half before the other employee left at noon (the office is supposed to be open until 6 on weekends).

Additionally, the company is advertising 5x10' storage units for $45 per month on their website, $50 if you call ahead. I know someone storing there with a 5x10' unit who is being charged over $150 per month, and when he and I talked to customer service, they said they could not bump his rate down; he would have to physically move to ANOTHER open 5x10 space within the building to get a new rate, rather than just cut the rate, and blamed 'corporate decision-making' for the 'inconvenience'.

Poor customer service, inconstant and unreliable hours, and wildly inappropriate billing. Save your money and energy and find another place.

Would not recommend. Moved in from out of state. Reserved unit well in advance. Talked and/or left messages with manager on phone 3 times beforehand. Had to schedule an appt for my move in and was told there would be no one there otherwise. 5 mins out from this place, they call and tell me my unit has been rented out from under me. The only one available was significantly more expensive (of course), and since I’d just driven several hundred miles with no other options, I was stuck. I was given the district manager’s number to address my concerns. I have called 3 times in the last two weeks and still no response or call back. Unless you’re a local who can come in person, or a regular, don’t bother with this business. For what they charge, and the shady bait and switch, you’d be better off with another storage provider.