Public Storage

I gotta say so far I am really not a fan. The best thing is the drive up access. It would be helpful if I could see but for some reason there is no lighting in the aisle of both of my units, I even was given my 2nd unit, after paying a transfer fee to change from the unit that I couldn’t drive up to but I reserved online at special price and that they refused to honor (I guess it was that price because nobody wants it?) and neither of the 2 lightbulbs work. So completely in the dark! They also did a terrible job of de-icing or preparing for the winter weather. And I really do not appreciate the stern text messages and voicemails about my “late night” visits. I do not understand why storage facilities have hours if the property manager is living on site. And why can’t I be there after 9pm, I didn’t realize how inconvenient that would be. Overall not really thrilled. Also if you are late after just a few days they will deny your access to the facility. A few days? C’mon.

Tierra is absolutely wonderful! She was helpful, customer friendly, cheerful, very professional. You earned my business because of her. She is more than five stars! Thank you for the great customer service! She should get a raise!

The other day i came by & Tierra was very helpful with my payment as always !!!! :)