Public Storage

Public areas are clean, no hassle rental experience. Mike in the office is a very nice and helpful guy. Overall great experience.

10/10 Abbi

I have stored things here for 30+years....notvanymore costs are off the charts..along with rat pee and poop allover things...people storing food and animals In these units...plus tons of break inside both interior and exterior..
Public Storage is no longer a good business...too greedy...

Editing my review:

Renting a unit from here was a huge mistake and I completely regret it.

I was “fortunate” to get an amazing deal - dare I say a mistake in my advantage. I signed a contract for a 7x10 unit for “1/2 off until 2032”. The manager said “I don’t think that’s right” and made a call to confirm. He said that they would honor it.

I moved in at the beginning of summer.

I had mentioned to management that insulation and rat poop was dropping from the ceiling. They assured me that they had someone coming out to take care of it. Every few weeks I would ask about resolving the issue. Finally it felt like I was irritating them. They said it was up to the regional manager to get an authorized person to do it and they didn’t know what was going on. So I called their 1(800) number and figured that since they can’t take care of it locally, someone further up the chain could. I was yelled at by the woman who answered and then told me to ask to change units. I suppose I should have done this.

I should have done this because sometime leading up to Memorial Day weekend (3 months after moving in) my unit was broken into. My entire video game collection, hundreds of valuable records, and lots of other collectibles were stolen. I estimate over $50k in total.

I reported it to staff and filed a police report. What I learned was:
-Although they tout their security, the facility is really not secure at all.
-Staff will not show security video, release video, or look at video without a police report.
-once you have a police report, they won’t talk to the victim, only police
-police will attempt to contact the facility and staff will not return calls.
-staff does not like to be contacted by the victim when the victim asks them in person to please cooperate with police
-after several weeks of trying to facilitate conversation between the staff and police, you might be able to get them to take a pic of the video that they still won’t release
- The video can’t be released because “I have to figure out how to do it”
- then after a few more weeks of trying to get information on who might’ve stolen your stuff, they conveniently “don’t have cameras in that hallway”
- if you point out that they clearly do have cameras, they will amend their statement to “we don’t have any WORKING cameras in that hallway”. But what about the pic of the video that was sent to police many weeks ago? “Oh, that was the wrong camera. It was a mistake”.
- then if you suggest that maybe staff are deliberately stonewalling and obstructing you might hear a gem like “what am I supposed to do, look through all the video to find the people that stole your stuff? I have a job to do and I don’t have time for that”
-Police suggest that if you ever store my stuff in a storage facility like this place, that theft could be an “inside job”.

So, I recommend that you don’t let someone steal your stuff.
By the way, it’s really easy to break into a unit. They literally pried the roll up door off the rail. It probably too seconds

Months after my stuff was stolen, I was still in a depression and not in a hurry to move out. All that was left was shelves and heavy furniture. I doubt anyone is stealing that. What motivated me to move out was that my “1/2 off deal” was still being honored, but they jacked up the rent to the point where I was paying approximately $170 a month AFTER THE DISCOUNT!
So they were cutting me a deal on a unit that they inflated the price to $340

I’m giving 2 stars. I’m not sure why. It’s been over a year since the break in and I guess I’m less bitter and angry about it.

I only recommend keeping your stuff there if you add your own insurance on items you want stolen or damaged by rats and want to collect insurance money on it.
It’s not my style but they don’t care what happens to your possessions, so it seems like something that would be easy to do. Document everything.
Also, I don’t find Mike to be awesome at all. He set me up for my stuff to be stolen.

No thanks Mike!
————————————————————
Mike is awesome and set me up for success.
Thanks Mike!