Public Storage

Robin is amazing! When we decided to reduce our unit from 10x20 I went on line and reserved a 10x10. Immediately we were contacted by Robin to complete our new contract. She called and followed up with a text with what exactly we needed to do. When we got there the next day she was there to greet us and then checked on us as we moved our stuff. She took care of closing out our old unit immediately and then helped us leave (because the gate wouldn’t open since our new contract negated the code). We’ve been using this location for the past 5 years and have been happy with their customer service. Thanks again Robin for your excellent help!!!

Pleasantly surprised with the customer service, mainly Justin.. They addressed my concerns almost immediately as to ensure my rental experience would be a positive one. The only thing I might suggest is making sure the hours that you can gain entrance work for you as this location tends to close earlier than other ones. Also, it is nice that they will provide a lock for you as well.

Vansen was absolutely wonderful. He went out of his way to help me with my rental. And was courteous and kind.

Katy is awesome to work with....have had great customer service from her. Go PS!!

So weird. I called all day, multiple times and no answer. I left a message. Someone from some other public storage called me back. I said I'd just go there and try to get help. He said, he'd call them and let them know in Burien. I show up and there's and extremely steep hill. No parking for customers. I park on the side of the building, walk up to the door an no one is present. I give up. This place doesn't seem open for business. Really frustrating.