Rainbow Moving & Storage

I don’t normally write reviews but felt it necessary to write this one. I booked the company on a Tuesday for a move to happen on that Friday. As promised, 3 men showed up on time. We had 2 stops to make along the way to pick most furniture up from a storage unit I had. The guys were courteous, respectful, but also had a personality and were great to deal with. Everything was handled with care nothing broken or scratched. Would use them agai. Without a doubt if I ever move again but definitely recommend them. Thank you bill and team!!!

I cannot say enough good things about Bill and his team at Rainbow Moving & Storage!! I work for a local non-profit, and Rainbow Moving & Storage went above and beyond to help us in our time of need. The entire team was polite, timely, efficient, and hardworking! Bill was such a pleasure to work with! He and his team packed up our entire office building for us at a moments notice and then held the items for several days since our other office space wasn’t ready. They then helped us to unload at our new location, and they did all this the day after Christmas. What an incredible team of people! I would highly recommend Bill and his team to anyone looking for a moving company that will treat your belongings with care and respect.

My wife and I have moved a hand-full of time over the past dozen years - this was by far the worst moving company we have dealt with! Another moving company we talked with warned us that Rainbow's stated rates were too low and to watch out against add-on charges. Sure enough, that's exactly what happened. Don't believe the advertisement that it will cost less than doing the move by yourself with a moving truck, because it was our experience that the movers tried to add on expenses.

First, when the moving truck arrived to pick up our stuff for a MD to GA move, the number of boxes listed was different than what was discussed over the phone, so the moving team insisted on marking up the cost for our actual load. They indicated that our stuff would arrive in GA within a few days, but it went to a storage center in MD and took over 3 weeks to arrive. Because 95% of our stuff was going to a ground floor storage unit, with just a bed and a few small boxes going to our 3rd floor apartment, we asked for and were told they could waive the stairs charge for bringing just those few items up to our apartment. The movers scheduled for 4pm delivery on a Sunday, then didn't show up and never tried to update about delayed arrival time unless we called them. I asked for next day delivery when they still had not arrived by 9pm, and they tried to insist on bringing our items that same evening, even though they still could not promise a delivery time! Finally they relented Monday morning deliver so long as they could do a very early (7am). We agreed, but they still showed up over an hour late! The drivers tried to rush everything and not use the checklist to confirm all items were delivered. They spoke little English and acted like they could not understand everything. I tried to confirm with them to get our bed and a few boxes brought upstairs for no charge, and they seemed to agree, yet as soon as they brought those few items upstairs they then whipped out the contract with a pre-set fee and tried to add a $130 service charge for bringing the bed up the stairs!! To top it off, key parts of the bed (side boards + half the frame platform) were missing! We got little help from customer service in trying to locate the missing items - never called us back with updates and we never got the sense that anyone was actually trying to track down our missing bed parts. Will definitely not use Rainbow again!