Rapid Van Lines

We are missing approximately 6 boxes of our belongings. Getting them to commit to an arrival time was almost impossible. They low balled our estimate and raised there price on us. I do not recomend this company and there price goes up upon receipt. We had lots of missing items as well broken items. We sent them a letter with no response. Awful company!

DO DON'T WORK WITH THIS COMPANY THEY MY PS5 AND THEY BROKE MY 75 INCH TV. THEY OWE ME MY REFUND THAT THEY WAS POST TO GIVE ME BACK I WAS SUEING THEM BUT I HAD TO MOVE OUT OF LOS ANGELES CA AND THE COURT PEOPLE DID'T GIVE ME A COURT DATE THEY OWE ME UP TO $7000 THE HAD MY CAR STOLEN AND DRIVE TIME STILL GAVE ME A REPO AND I DON'T HAVE THE CAR BECAUSE THEY TOOK IT AND DRIVE TIME DON'T EVEN HAVE IT THEY ARE NO GOOD AND THEY SAID THEY WAS GOING TO SEND ME A CHECK AND NEVER DID SO IF I WAS YOU DON'T USE THESE PEOPLE GOD BLESS IM JAMES EDWARD LILLY

If I could give zero stars, I would. Our move from the Bay Area to Atlanta with Rapid Van Lines in July 2021 was an absolute nightmare from start to finish, resulting in significant financial loss and emotional distress. It's taken me three years just to shed all that and be able to write this review. If I can save just one person from having to go through they pain that we did, it was well worth my time to write this.

The movers were unprofessional and showed up late on both ends of the move. They were unprepared and didn't have enough packing supplies, forcing us to use our own blankets to protect our belongings. The packing process itself was incredibly slow, taking 19 hours to pack our small 890 sq. ft. apartment. They didn't finish until 3:28 AM, and the foreman ended up just picking a random cubic foot value for our belongings because he was tired and didn't want to calculate it properly. We had no other options because we were flying across the country the next day for our move, and I really felt cornered. This is a tactic they likely use with many of their customers, and you can see from the other reviews this isn't an isolated incident.

Communication was nonexistent. We were only provided with a basic inventory list that didn't cover all of our items, and the driver informed us that our belongings were in storage in California. We were missing over $11,500 worth of items, including valuable electronics, irreplaceable family heirlooms, and my wife's entire wardrobe. The loss of these items has caused immense emotional distress and financial strain.
To make matters worse, the company was unresponsive and unhelpful throughout the entire claims process. They offered us an insulting $156 settlement for our devastating losses, which we refused. It's been over a year, and we still haven't received any compensation for our losses. Thank God we had renter's insurance that covered the loss. Please, please, please make sure you keep your renter's insurance until you're all settled and can confirm that nothing has been lost, damaged, or completely neglected.

I strongly advise anyone considering Rapid Van Lines to look elsewhere. Do your research, read reviews, and don't skimp on price because what you'll end up with is a company like this.Their incompetence, lack of professionalism, and blatant disregard for their customers' belongings make them an unreliable and untrustworthy choice for any move. Save yourself the stress, heartache, and potential for significant loss – choose a different moving company.

Be careful who you trust for moving your personal items

DO NOT USE THIS COMPANY EVER.

We used them for our move from California to Florida, I was told my stuff would be in Florida 21 days after they picked up all of my boxes. I was told this by Greg Conners who was the agent I worked with up until they picked up my items. He returned every call answered every question. The second my things were picked up, he never returned a single one of my calls. They picked up our items on October 21. When the 21 one days hit with no update on where my items were, I started calling Greg back, who never picked up or returned a single call. From there I started calling Jim who apparently is the head of transportation, he hung up on me several times when trying to find out where my items where, eventually, he finally told me the 21 days was incorrect, it was 21 BUSINESS days. Ok fine…. That shouldn’t be too many more days. Once the 21 business days came and went with again no information about where my stuff was, Jim THAN informed me my stuff would not be coming to Florida until they had a truck full of other peoples things that were going to Florida and they could not advise to me when that would be. They left me in limbo not knowing when or if I would ever see my belongings again. At this point we were already at our place in Florida with no furniture, only the clothing we packed in our cars, we had barely anything. We finally got the call mid January that they would be bringing out stuff. Gave us a date that was a week out. The movers brought all of our stuff and as they were unloading I noticed SEVERAL boxes were open that we had taped shut. When we tapped out boxes shut we didn’t put one line of tape on them, we put SEVERAL lines of tape in different directions to make sure they would stay super shut, but somehow these boxes no longer had tape and we’re missing several items inside, I tried to get ahold of Jim, who was no longer returning my calls, tried to speak to Greg, who also was no longer returning my calls. The movers they hired (they were not the same people who picked up the items) were super unprofessional, they used our bathroom and peed all over the place and just left it for us to clean up after them. They had no information about why some of my items were damaged ie the boxes and my ornaments and the nice gaping hole in the beds fabric headboard. I filed a claim with the company as several of my lounge fly backpacks were stolen, several items were damaged in the move, my mini fridge and all my make up was stolen, along with several other items. And to remind everyone, no those items were not in a box that might have gotten misplaced by the movers, these items were in boxes that showed up half full when we got them with the tape taken off , meaning someone at some point of the movers having ALL of my stuff took the tape off, rummaged through my boxes, found what they wanted and took it. I filed the claim over a year ago and sent SEVERAL follow up emails with everyone I spoke to at the company attached to the email to make sure they even received my claim and not 1 person has responded. No I’m stuck here 2 years later still trying to recoup all my missing items.

Stay far away from this company