Rapp's Moving & Storage Inc

The three men that did the work were great. Respectful, good with my items and professional, a good bunch of guys, I felt sorry for them that they had to listen to the dispatcher lady. She was extremely pushy trying to tell me to call the landlord at the new place and see if they were done cleaning it yet so we could get in it earlier. Then a couple hours later she said ask them again. I'm not going to do that, I told her when I wanted/needed to move and she accepted, that's the end as far as I'm concerned. She tells me one thing and tells her crew something else. I didn't like her at all and won't be using this company again ever because of her. She tries to talk you into holding your stuff overnight and delivering the next day so it costs more and the price was unbelievable. What an irritating woman!

The two gentlemen were very nice and accommodating

Owner, Geneva Rapp, is dishonest, unethical & rude. My dad's move was scheduled on a Wednesday. She called Monday asking to move him a day early, on Tuesday. SHE STATED SHE TOOK ANOTHER JOB ON OUR MOVING DAY. I told her our timeline didn't allow us to change the move to Tuesday or Thursday either. This date was booked 2 months in advance. She didn't listen to me, interrupted constantly & kept badgering me 'help her out.' After 2 conversations I gave Ms Rapp a hard no & asked if her movers would be there at 8:15a Wednesday as agreed. She said she'd have to call me back on Tuesday.

Fearing we would not have any mover, I texted her later Monday evening & asked her to provide packers & packing materials for free in exchange for moving Tuesday at 10a. She agreed stating 'the movers will come out & get started & she would come to do the final packing.'

An employee showed up at 9a. According to him, he didn't know they were moving us that day. I'm sure he was there to do reconnaissance because the movers showed up but no Ms Rapp or any packers. My sister called her & was rudely told that she & I only agreed on her packing the kitchen & she stated that was already packed. She then threatened to pull her movers from the job immediately.

The movers did a good job but the owner is a piece of work. STAY AWAY FROM THIS COMPANY!!! ZERO STARS.

The guys were terrific. Quick, careful, very helpful, very nice. I would give them a 10 on a scale of 1 to 10.