Rapp's Moving & Storage Inc

Didn't send big enough truck therefore the workers had to take all day to pack everything super tight. Still couldn't fit it all, the kind worker had to take 2 trips in his personal truck to complete the move. The movers were great, office people are something else. Anywhere but here is a better choice due to the way this place is ran. All the reviews about taking your money are spot on!

Unprofessional company. Inaccurate quotes. Troubled management.
Called for a quote which took place through four phone calls. I advised I really only need help with my heavy furniture as I am more than capable of transferring boxes. (Also, movers typically charge an hourly rate.) On the third call, a woman named Geneva said 'just have the guys take care of it since they're already there.' During the fourth call, I politely advised on two occasions I need time to review the estimate (read: compare to other quotes), and she continued to push and request confirmation of the move. By the end of the phone calls, I was quoted around $300.
The next morning, two guys show up at my home. At the height of this 2020 pandemic, one did not have a mask, and the other was not wearing his in a protective fashion.
At the start of the move, the guys were loading several boxes via dolly which turned into carrying single boxes about 40 minutes in. While loading my furniture, I'm told the movers were not made aware of moving an adjustable base bed. They were also unaware of a couch disposal. *With my experience up to this point, I said, 'Leave the couch, I'll figure that out another day.'*
Now we get to the new place, three hours in. At this point, I'm frustrated it took three hours to load half a truck. I tell the guys to just place my bed, and pile everything else in the living room/dining room/kitchen. After leaving for an appointment, I come back, and they are finished unloading the truck.
Walking into the new place, there were a few damaged boxes, a couple pieces of damaged furniture, and someone attempted to empty a water bottle which was actually dumped on the counter and the bottle thrown on the floor.
When going in to pay my bill, I'm told there was an incorrect calculation, but it's been corrected. Instead of being charged around $725, the final bill came to $677.XX. I tried talking with Geneva about the care and level of service received to which she responded by not letting me finish a sentence. She then thought it appropriate to bring one of the movers in to 'validate' what I was saying as I'm saying it. By the end of my visit to the office, I was livid at the amount of disrespect displayed in a short 3 minutes.
In summation, I had a short turn around to move my things due to unexpected work travel, and they were able to accommodate. However, this is the first time I've ever used a moving service, and this is the only time I will ever use Rapp's.

Hidden charges not stated at time of booking, charged for packing material not used, charged for service twice, expect driver to prepare and collect from customer , not professional, pay the movers $15 per hour and charge customer $150 hour, when challenge the charges they say things they've done for others (and that has what to do with me?) would never recommend them!

This wonderful company has helped move my parents to and from assisted living 3 times in the past 5 years. I arranged the most recent move for my 88 year old dad. From start to finish, this was one of the best moving experiences I’ve had as we personally have moved across the country several times. They showed up on time, worked fast and furious and was priced right where I was told to expect. The two men were polite and were quick to assist me with things I was moving on my own....Very hard working and professional! I would highly recommend their services!