Red Carpet Moving-NV

This is the second time that we have used Red Carpet Moving. They always do their best to reduce the stress of moving. Communication is excellent and arrival was punctual. Paul and Derek were very personable and highly professional. They handled our belongings with great care and listened to where I wanted furniture placed. Don't hesitate to book this company. I hope that I will not be moving for a long time, but I would use them again if I were moving.

We saw all great ratings on-line so we wanted to use them. I am sorry to be the one who had a bad experience. I would not have even done a review until I found out that they are only going to reimburse us $30 for a huge mirror that I paid $80 for and I emailed them the receipt too. I bought 2 of the mirrors and had them above both bedside tables in our bedroom. I had shopped for a year for those mirrors. Now I only have one. So I need to find 2 new matching mirrors for our bedroom with the $30 they said they will reimburse me. We were quoted a 3 man crew with an estimate of 4 hours. Only 2 guys showed up and it took them 9.5 hours to move our 1000 square foot apartment to our new apartment 20 minutes away. They knocked off $30/hour because it was a 2 man crew but we ended up paying twice what we were quoted. In addition, the movers broke a light fixture in the stairwell at our apartment when they were taking our couch downstairs. There were fresh pieces of broken plastic on the stairs that weren't there when I had walked downstairs before they brought the couch down. When I asked them if they broke it, they lied and said no. They also got our couch really dirty and one of our mattress covers really dirty. I would not recommend this company considering their lack of responsibility when it comes to breaking things. We gave each of the 2 movers a good tip because they had worked very hard but didn't seem to care about our furniture. I was going to let it slide until we found out that they are reimbursing us less than half of what I paid for the mirror they broke.

Well, the HORRIBLE EXPERIENCE began in SEPT 2015. We moved out of VEER TOWERS at CityCenter on the strip and our household items went into their storage until it can be delivered to Los Angeles. February 2016, I contact Red Carpet to move the furniture from their Las Vegas warehouse to one of our homes in Los Angeles. It took 3 (three) months to get the item delivered. Upon arrival in Los Angeles, all pieces were deliverd EXCEPT all the hardware required to assemble our Ralph Lauren Bedroom set. AND to really ruin our experience with RED CARPET MOVING, our Ralph Lauren Suede Leather Sofa was missing! Instead, they brought from Las Vegas a sofa that belonged to someone else! Right there and then, I requested firmly that Red Carpet MOVING was to replace the bedroom hardware as soon as possible AND to please locate our leather sofa within their warehouse. It took another almost 3 (three) months before the bedroom hardware arrived AND they still could not locate our Ralph Lauren Suede Leather Sofa. A series of email between myself and Jon Powell with Mr. Powell promising expedited claim processing of our lost sofa. Remember, I said we had a series of emails AND telephone conversation and assurances from Mr. Powell that reimbursement claim for the missing sofa would be processed without delay. THREE (3) MONTHS later- November 14th, I called and asked why my email from a week before was not acknowledge. Instead of being connectted to Mr. Powell, I was re-routed to DIANE and at the beginning of the conversation she acknowledge that she was just sent a copy of the email. I asked Diane why the reimbursement claim is taking so long? DIANE'S RESPONSE WAS: We had not file a claim because you disputed with American Express the delivery charge which Amex reverse after weeks of NO RESPONSE as a merchant. Diane lectured me to say that until I pay the moving charge, she will not file a claim with their insurance company. FOLKS, you have to understand this baisc principal if you were in my shoes: I faithfully PAID the moving charges upon arrival and delivery of my household furnishings EVEN THOUGH valuable items were still missing. Of course after almost three (3) months of "no action" from Red Carpet Moving did I request a charge review by Amex. Diane proceeded to lecture me again that no claim will be filed until I "re-pay" the original moving charges. I told her NO, I WILL NOT and offered her to deduct the moving charges from the proceeds of the missing sofa from their insurance carrier. During the course of conversation, Diane IMPLIED this was NOT acceptable! I basically concluded the call this claim must be processed by Red Carpet before the end of the year or I will file legal papers here in Los Angeles to settle this dispute. I reminded Diane they will have to personally appear here in Los Angels and cannot be represented by a lawyer. Diane then proceeded to tell me that she will go ahead and file a claim. Please consider carefully of contracting with RED CARPET MOVING. They claim this and that, promise all and deliver nothing. You be the judge. How valuable are your household items to you? Can you risk damage or worse, lost items? FYI: After careful research with the State of California, Red Carpet Moving of Las Vegas IS NOT registered with the State of California for license or transact business for interstate moving even though the trucks are routinely delivering in the Los Angeles area. December 2016: NO RESPONSE from Red Carpet Moving.