Redwood Moving & Storage, Inc.

This was my second move with Redwood and will definitely use them again. They were professional, courteous, and fast. I really appreciate the extra effort, especially wrapping up my Oriental rugs even though I didn't ask. Nice guys who do great work.

Redwood Movers were fantastic! The team led by Johny Ward was very careful with our antiques, did a great job wrapping our breakables and had very helpful suggestions about where to place our furniture in our new house. They pointed out where there might be problems and offered helpful solutions. They were polite, they arrived on time and brought all the needed materials. They worked very fast and were able to get the quoted price down by beating the time estimate. The office lady (Lisa?) who answered the phone was equally helpful and responsive. I highly recommend Redwood Movers.

From beginning to end, Redwood Moving and Storage provided excellent customer service and made my move as stress free as possible. The time they took to provide a detailed in person quote as well as answer all of my questions gave me the assurance I needed to move forward with booking them. The move itself was seamless. They arrived on time, worked together like a well oiled machine and were incredibly kind/friendly/professional throughout the process. Everything was moved quickly and safely with not a single item damaged. I highly recommend them for anyone looking for a moving company.

This is a shady business which has employees that use foul language and act unprofessional while on the job not to mention the broken items and the stuff that seemed to have disappeared completely.

Where to begin.... Avoid Redwood moving at all costs. Below is the exact e-mail(with sensitive information redacted) that was sent to the owner, Robert Fraser and his office manager Lisa, after a horrible cross country move experience. As of this post, no response or communication. Avoid this company AT ALL COST and VOTE WITH YOUR WALLET. YOU, THE CUSTOMER, HAVE THE POWER TO STOP BAD BUSINESS BEHAVIOR.

Hi Lisa,

(Client Name redacted) has been removed from the thread. I have POA for her affairs. I will handle all communications regarding this matter for this point forward.

There is much more to this than just the damage claim but we can address that later.

If you could kindly prepare a master invoice with all line-item charges and associated credits(posted balance payments) that would be helpful. The billing has been messy. 'Client Name' has shared that there were several separate charges billed to her credit card and I need to assign rendered services to tie out the remitted amounts. I look forward to receiving this.

Redwood Moving and Storage played an instrumental role in taking advantage of an elderly, recently-widowed woman moving across the country who is under emotional and mental duress. As mentioned, I am 'Client Name' POA and she is under psychiatric care. How this was not witnessed and noted is quite shocking given her fragile state. 'Client Name' does not have the mental and cognitive ability to engage in contractual signing.

'Client Name' was repeatedly told by Donald Lawson that her quote was “just an estimate” and the final amount would be calculated and billed by weight. The 7,000 lb minimum in fine print was never explained, nor is it even remotely reasonable and is grossly over estimated given the total shipment weight of just over 2,000 lbs - see attached exhibit provided by the delivery driver at delivery on 5/8/2024 in Wake Forest NC.

Donald knew full well he overestimated the weight and beefed up the “terms” to inflate the price, regardless of what she actually needed to move, leaving 'Client Name' to believe all is well and that the weight would be the final qualification for cost. Why even provide an estimate if this was essentially a fixed price bid from the beginning? She was helpless, confused, and taken advantage of.

'Client Name', up until delivery, assumed she would be billed by weight. Just look at the Redwood Moving and Storage quote for 3/26/24 - it clearly states 7,280 lbs is what is “estimated” to be moved and the rate for that load weight amount with a discount(30%) - that estimate was over 3x what she actually moved. Deceitful, shameful, abusive. Not to mention very likely illegal by several California statues.

It is clearly evident that Donald knowingly engaged in deceptive practices to take advantage of the fragile situation in a predatory and aggressive manner which has left 'Client Name' financially at risk, and at loss, as a direct result of his actions. Her move, for 2,000 lbs is over $13,000.00 by last count. Unacceptable.

Your prompt attention and response is appreciated. Please respond before Monday, 5/13/2024, close of business PST. My goal is to resolve this swiftly and amicably. We view this as a credit for the lbs not shipped as billed by the estimated rate