Reliable Moving Services

This was the worst moving experience I've ever had, and I've moved a lot in and around NYC. I never expect moving to go smoothly or be stress-free, and I am always ready to lose an item or two in the process.

First, they cancelled my move the morning of, then came 4 hours late the next day.

I paid for packing service because I have a lot of fragile and valuable/sentimental kitchen items, twin babies at home, a busy work schedule, and a short timeline to move. The packing person dumped everything in large boxes with almost not packing paper. Glassware was underneath pots and pans, a tomato and banana were under baking sheets, my entire spice shelf was lowered into a box, not secured, and then the box was moved upside down after several bottles had cracked.

EVERY SINGLE piece of furniture I owned was damaged, except for my sofa and kitchen table. Despite me asking them MULTIPLE times, they only wrapped the top half of each piece with blankets and then dragged the furniture across the floor/ground on the uncovered sides; every dresser, desk, shelf, etc has one side completely scraped off. They uncovered the mattress and my nice fabric chairs BEFORE taking them out of the truck and moving them into my new home, leaving sweat stains on each piece. There is also damage to my new home on every stair, the mantle, and every door frame. I am left in complete shock at how much of my property I will have to replace, and how much I ended up paying to move what is now of almost no value or use to me.

I kept the dispatch coordinator aware of all of these things and his response was to file a claim with moving insurance, which will take up to 120 days. Moving is always stressful and I am always prepared to lose some items on the way and for things to go unexpectedly, but this was so far beyond that; I am still reeling from the experience.

***Edit*** after promising to process a refund (how much wasn't disclosed) for the poor services and for charging me $400 in specialty dish boxes even though they used the home depot boxes I brought myself, they are now ignoring all of my phone calls and emails. Truly awful service and extremely dishonest.

This was the worst moving experience I've ever had, and I've moved a lot in and around NYC. I never expect moving to go smoothly or be stress-free, and I am always ready to lose an item or two in the process.

First, they cancelled my move the morning of, then came 4 hours late the next day.

I paid for packing service because I have a lot of fragile and valuable/sentimental kitchen items, twin babies at home, a busy work schedule, and a short timeline to move. The packing person dumped everything in large boxes with almost not packing paper. Glassware was underneath pots and pans, a tomato and banana were under baking sheets, my entire spice shelf was lowered into a box, not secured, and then the box was moved upside down after several bottles had cracked.

EVERY SINGLE piece of furniture I owned was damaged, except for my sofa and kitchen table. Despite me asking them MULTIPLE times, they only wrapped the top half of each piece with blankets and then dragged the furniture across the floor/ground on the uncovered sides; every dresser, desk, shelf, etc has one side completely scraped off. They uncovered the mattress and my nice fabric chairs BEFORE taking them out of the truck and moving them into my new home, leaving sweat stains on each piece. There is also damage to my new home on every stair, the mantle, and every door frame. I am left in complete shock at how much of my property I will have to replace, and how much I ended up paying to move what is now of almost no value or use to me.

I kept the dispatch coordinator aware of all of these things and his response was to file a claim with moving insurance, which will take up to 120 days. Moving is always stressful and I am always prepared to lose some items on the way and for things to go unexpectedly, but this was so far beyond that; I am still reeling from the experience.

***Edit*** after promising to process a refund (how much wasn't disclosed) for the poor services and for charging me $400 in specialty dish boxes even though they used the home depot boxes I brought myself, they are now ignoring all of my phone calls and emails. Truly awful service and extremely dishonest.

RUN!!!! They absolutely destroyed everything I owned.
$10,000 white sofa is covered in stains and glue. $5,000 marble coffee table is shattered. TV, that they changed $150 to pack, had a step ladder packed between the screen and the box! It's ruined. $2,800 office chair is scratched badly. Dinner table is ruined. Every single box is smashed.

They said my best bet was to file a home owners insurance claim, guess what, they don't cover it! I literally have to pay someone to come and take this stuff to the dump now. I would have been better off throwing it away where I lived.

They also almost doubled the price after they loaded items in the truck.

RUN!!!! They absolutely destroyed everything I owned.
$10,000 white sofa is covered in stains and glue. $5,000 marble coffee table is shattered. TV, that they changed $150 to pack, had a step ladder packed between the screen and the box! It's ruined. $2,800 office chair is scratched badly. Dinner table is ruined. Every single box is smashed.

They said my best bet was to file a home owners insurance claim, guess what, they don't cover it! I literally have to pay someone to come and take this stuff to the dump now. I would have been better off throwing it away where I lived.

They also almost doubled the price after they loaded items in the truck.

This was my seventh long-distance move with Reliable Moving Services. Kudos to these helpful guys for making this move as smooth as possible. You all are the best.