Reliable Van & Storage

I didn’t choose Reliable as my mover. I contacted Allied Van Lines but they are a broker that referred my move to Reliable. I got my initial date range to receive my things at my destination in NC and moved it to an earlier date, so I’d have my furniture before Christmas.

The day of my move, the movers were three hours late. I finally got to my destination and figured that I’d get settled in and my things would get here soon after. A lot of people were asking when my things would get here, and I noticed that no one contacted me.

I reached out via email to find out that the truck carrying my things broke down. The driver was waiting to find out what la wrong, and everything I own is sitting somewhere stationary. There will not be a different truck going to get my things. I don’t know how long it would have taken them to even let me know this was going on had I not called.

So is another truck bringing my things to meet the agreed timeline? No. Will I have my furniture by Christmas? No, and I will probably ring in the new year with no furniture. Did they give me an updated estimate on when my things will arrive? No.

What did they tell me? There’s nothing they can do, and gave me the pleasure of knowing that’ll I’ll still be paying full price for the move and have to submit claims to see if I can get any money refunded. Allied really needs to choose better moving companies. Reliable is an ironic name. Please do yourself the favor of declining and choosing someone else.

We were moving the contents of a 5-bedroom house out of state. We had a wonderful experience at both ends of the move. The estimator was accurate so there were no surprise chargers. The workers wrapping the furniture and packing the electronics did a wonderful job. The men loading the contents were careful, helpful, and respectful. Both crews were prompt and efficient. The truck was loaded in such a way to minimize any chance of damage. During the unload at our new house, the crew quickly unloaded the truck putting the contents where designated and making sure we were happy with the results. All the people we dealt with were experienced and extremely capable. Our coordinator kept in touch with us, answered all our questions, and made sure everything was well organized. Our driver/crew chief made an otherwise stressful experience pleasant, instilling in us confidence in their ability to make the move go quickly and without any problems. I would highly recommend this company.

Great service and communication. Truck came on time as promised.

Still one of the best for NJ/NYC!

These guys are great! I would use them again!