Rent-A-Space - Cross Road

My unit has a leak my items are covered in what appears to be mold. I thought they were working with me but no one from insurance company has contacted me and my request to have the district manager call me has been ignored.

Fast and easy process signing up online and easy to access clean units

We rented a space in the Waterford location for nearly 4 months In between moves. When we were about to leave the space on 11th of November, we requested to rent a few extra days in order to move the following weekend if it all possible. We were expecting and very willing to pay extra for prorated days, providing them more income and us more time. Bill at the front desk was kind and accommodating from start to finish. He said on the 1st, that would be fine. When I came back the young woman at the front desk Said that was absolutely not possible and that we had to move out on the 11th regardless of what I was told Or I would be charged a whole another month, which was also rising in price by almost $30 a month. Ironically, This is during a time where there were several spaces empty, and clearly not in high demand.

Our experience so far with Rent A Space has been great! Getting the first 2 months at 75% off was a nice way to start out and handling the payment and set-up online was easy. They have climate control units as well as drive up for easy access. Insurance protection is mandatory. The unit was clean and ready to be filled. They even have locks, boxes and packing supplies available for purchase if we had needed them. Drive up access was important and they had several different size units for us to look at beforehand. We did go check out the site before renting online. The staff was great in answering questions, Francine on the phone and Alisa on site. I'd recommend this place to everyone. ??✌️

Never answer the phone. Also sent me the “wrong email” is all they said when they finally answered my email. They emailed me telling me I had 24-48 hours to move my stuff out. When they were supposed to email me with just a email saying the late fees were going up, so I’m not sure how you mess that up. Also never replied after I told them about all of the inconvenience I went through because no one would answer the phones when I called over 6 times to try and get through. Then wouldn’t answer the office phone. I had to leave work early to go make sure my stuff wasn’t being touched. I get there and see someone in the office just walking around aimlessly so just not answering the phones I guess. On top of it the rent is now being raised but I am not sure why because the units aren’t that great and the door always gets stuck. Too bad there isn’t many choices around this area because I’d leave.