Rhino Relocation

I’m grateful for their service. All my stuff got to my new house safe and sound. The crew that delivered my stuff called me 2 hours before arrival and they showed up right in time. I’m satisfied in general and I’m happy for being their customer.

STAY AWAY FROM!! We payed $10,000 for them to deliver our belongings from CA to CO broken. David, the sales rep intentionally under quoted us by $7,000. He told us that the estimate is based on the weight of our belongings. Our original quote was $3,227. When I asked what the cubic ft measurement meant, he told us it's just another form of measurement. FALSE. Turns out the weight is completely irrelevant. They charge you by the box. I made it very clear that I have a 10x25 AND a 10x10 ft. storage unit with the majority of our belongings in those units, as we had our house staged for open house and the furniture in it was not ours. When the movers came to pick up our stuff, they were uninformed about the storage units and had to make 2 separate trips. After loading up our belongings, they told us our total went from $3,200 to $9,800. Textbook SCAM. The movers also told us that if we used bigger boxes the total would've been cheaper. Again, it does not go by weight as we were told. They throw in the weight and a cheap estimate to confuse and mislead you. OH! But they store your stuff for free for 30 days where they handle your valuables AGAIN and BREAK even more of them. David also stated that what sets them apart from other companies is that they're family owned and DO NOT use 3rd parties. FALSE. The guys who delivered our stuff, majority of it broken, did not work for Rhino and are based out of New York. They are told to lie and said they are from Rhino Relocation in New York. Googled it. Doesn't exist. They looked and behaved as if they were hired off of Craigslist. David told us that we would have a 5 man team unloading our belongings at my new house. FALSE. We had 2 guys that were wheeling our belongings out on dollies with the clearly labeled FRAGILE boxes on BOTTOM. They were a day and a half late, and kept telling us they'd be there in 2 hours every 2 hours. They ended up arriving at sunset the following day. The movers stayed in the truck and refused to move a single box until we tipped them $200. Having been threatened that they'll leave with our belongings if we did not give the $200 tip, we gave in. I don't even know how they came up with that number. We were told that they would set out rugs and plastic to protect the floors of my new house. FALSE. They actually broke a chunk of my wall out by the staircase and did not even apologize. We were told they took inventory of our items to ensure that nothing would be missing. FALSE. They took no inventory upon unloading. They even gave me a sofa that was not mine. Luckily, unlike Rhino Relocation, I have integrity and notified them that it does not belong to me. We are missing an entire wardrobe of designer clothes, wall mounts for our tv's, and almost every single component to anything that plugs into a wall. We now have 5 tv's without remotes, cables, amongst other things, (pc cables, surround sound systems, expensive gold plated monster cables, etc..) I'm assuming they scrapped them for a few bucks as these items were re-boxed and not in the industrial moving boxes we had purchased and originally packed them in. My $400 subwoofer is missing also. My $3,000 3D smart TV's screen is now shattered. My $5,000 Tempurpedic bed frame had the wires to the motor cut. The bed has massagers and goes up and down to adjust; which is very important to me due to my medical condition. The frame was shrink wrapped and they used a knife to cut it open, which is when the cables were cut. When I questioned the movers about the cables to the motor being severed, they began to yell and scream at me in my house threatening to stop unloading. A $5,000 gold plated statue, which was a gift and my only reminder of a past relative is now broken. We were told that we are covered up to $42,000 in damages. What they actually do is take each broken item individually, and reimburse you for the item at $.60/lb. For instance, my $3,000 60 inch TV weighs roughly 50 lbs. They will reimburse me $30 for my $3,000 TV at $.60/lb. WHAT A HOAX. A very corrupt company at its finest.

Update: It has been months and no one calls me back or returns my emails. There has been radio silence in regards to our claim of $12K in damages. They originally offered $160 but couldn’t explain how they calculated that number. If you look at the contract it says that in order to receiv any money you have to take down negative reviews. I wonder what the REAL rating would be for Rhino Relocation if they didn’t buy reviews?The only positive in all of this is that this review will hopefully prevent others from going thru the headache we did! ***** My purpose in posting this is to prevent others from being over promised and under delivered. Our move from Los Angeles to Seattle was beyond atrocious. Rhino Relocation bid on our move from Long Distance Movers and it appears disregarded the original contract. It has been almost 2 months and have yet to reach a resolution. $169 from the claims department, when we had close to $12,000 worth of damage will not suffice. Between the blood, comments about race & complete unprofessionalism I would expect a full refund even if our stuff arrived flawlessly, which I assure you it did not. -At arrival we paid each mover (there were 5) $50 in gratuity to set the intention of having a flawless move. We were told that that once the driver showed up at our house we would know the route and exactly when our stuff would arrive. In reality, the driver said that our stuff was going to be unloaded in a warehouse. This was a surprise to us since we were told that our belongings would only be on one truck. -When Long Distance Movers brokered the deal, we paid for our $12,000 tv to put put in a protected tv box. In reality, Rhino Relocation chose to put our tv in a wardrobe box that was taped together. -We paid for our computer monitors to be put in a protected box and in reality they unscrewed, and wrapped in a blanket. Why were we charged for this? -We paid for our mattress to be put in a mattress case. In reality it was shrink wrapped and wrapped in a blanket. The lead mover from Rhino Relocation promised me that he would put it in a sealed bag once they got to the warehouse. In reality he did not. In reality the plastic ripped and who knows what kind of dust or debris infiltrated. The picture of this alone speaks volumes. -We paid for all of our lamps to be "expertly" packed. In reality they were all broken. Every single one.