Royal Moving and Storage

Be warned. Ignore all of these fake reviews. They claim to be the people moving your stuff. They lie. They send one driver and wait for some random people from craigslist to show up to load your valuable items. They dented our Sheetrock and destroyed our son’s crib. Justin promises the world and even does a video call to show you their shop. Be warned. They said there were no additional fees. They tried to charge me 500$ a piece for a love seat and couch because they were mechanical. Stay away.

Be warned. Ignore all of these fake reviews. They claim to be the people moving your stuff. They lie. They send one driver and wait for some random people from craigslist to show up to load your valuable items. They dented our Sheetrock and destroyed our son’s crib. Justin promises the world and even does a video call to show you their shop. Be warned. They said there were no additional fees. They tried to charge me 500$ a piece for a love seat and couch because they were mechanical. Stay away.

I am not normally one to write negative reviews but this was warranted.

There were so many issues with Royal Moving Company (located in NV) / Ace Interstate Relocation Services (“owned by Royal Moving Company,” I was told but who knows). I provided them an ITEMIZED list of inventory with specific dimensions & weights. Like, every item I listed had the correct dimensions & weight. They under quoted the space I needed by ~ 200 cubic feet, which would have cost me an additional $600ish.

Josh from RMC, under quoted the space we would need in the truck to get the sale. Friday, 3 days (1 business day) before my move date, is when I was informed of this when doing the Q/A of the BOL. That lead to an unexpected $528 payment. When I asked him about this, he referenced the first inventory list I sent him as a cop-out. However, after the initial list, I had emailed him a very detailed inventory list with dimensions/weights listed, whether it was shrink wrapped or not, etc. Regardless, he chose to ignore that when I confronted him about the under quoting of space.

I was sent 2 BOLs from different people from Ace. This is important for later, because they outsourced my job to an entirely different company, which they were never upfront about. There were many problems with this. The first problem was: they had an incorrect phone number listed. When I contacted them to inform the issue, they assumed I meant something was wrong with the address? Instead of fixing the phone number, they TEXTED the incorrect phone and my personal phone number with my home address in it. So in a rush, they gave out my personal information because they did not do their due diligence and shared PI with a random #.

The communication was extremely spotty the entire time from both Royal Moving Company and Ace Interstate. I was always the one reaching out and following up.

Nikki at Ace interstate was very rude, curt/not helpful whatsoever in my time interacting with her. She told me my pickup could be in the morning, and then did not reach out to me to follow up with a time until I contacted her (screenshots included). She also was extremely bad at basic updates- for example, she never let me know that the BOL successfully went through, again I had to ask her.

Lastly, I was told by Josh at Royal Moving Company that they were not a broker, but they owned their trucks (Royal Moving company does have a small fleet of trucks, I believe 6, but Ace Interstate has none - screenshot included). He told me their company owns Ace Interstate and that their trucks (that do not exist) would be moving my furniture. Come to find out that was in fact not the truth, because at 9:45 pm the night before the pickup I got a call from the actual carrier saying they would arrive for pickup the next day between 4-5 pm. I also had no say in said carrier. Josh will claim he was “honest” the entire time, when he definitely was not transparent nor upfront in the fact that Royal Moving Company would not be the carrier conducting the physical move.

Something else I learned through this experience. Josh communicated with me on his cell phone. Which I thought was personable, at first. I do not believe this was the case and encourage people in similar situations to only conduct business conversations via company lines. The reason being is that typically companies record calls for “quality assurance” but when someone at the company is deceiving you, it’s for your own benefit, because it is all recorded, unlike on a personal phone line.

As you can see in attached screenshots, I point blank asked Josh about the bad reviews. He claims that they have bad reviews because they are the carrier that brokers book? Yet my inventory is being delivered by a completely different carrier?

Further more, when I expressed my disappointment to Josh, he was extremely rude and defensive, and for what? See attached screenshots.

Listen to all of the bad reviews. Pay the extra money for a bigger/more reliable company. It is not worth the hassle or headache. All around a sketchy operation.

I am not normally one to write negative reviews but this was warranted.

There were so many issues with Royal Moving Company (located in NV) / Ace Interstate Relocation Services (“owned by Royal Moving Company,” I was told but who knows). I provided them an ITEMIZED list of inventory with specific dimensions & weights. Like, every item I listed had the correct dimensions & weight. They under quoted the space I needed by ~ 200 cubic feet, which would have cost me an additional $600ish.

Josh from RMC, under quoted the space we would need in the truck to get the sale. Friday, 3 days (1 business day) before my move date, is when I was informed of this when doing the Q/A of the BOL. That lead to an unexpected $528 payment. When I asked him about this, he referenced the first inventory list I sent him as a cop-out. However, after the initial list, I had emailed him a very detailed inventory list with dimensions/weights listed, whether it was shrink wrapped or not, etc. Regardless, he chose to ignore that when I confronted him about the under quoting of space.

I was sent 2 BOLs from different people from Ace. This is important for later, because they outsourced my job to an entirely different company, which they were never upfront about. There were many problems with this. The first problem was: they had an incorrect phone number listed. When I contacted them to inform the issue, they assumed I meant something was wrong with the address? Instead of fixing the phone number, they TEXTED the incorrect phone and my personal phone number with my home address in it. So in a rush, they gave out my personal information because they did not do their due diligence and shared PI with a random #.

The communication was extremely spotty the entire time from both Royal Moving Company and Ace Interstate. I was always the one reaching out and following up.

Nikki at Ace interstate was very rude, curt/not helpful whatsoever in my time interacting with her. She told me my pickup could be in the morning, and then did not reach out to me to follow up with a time until I contacted her (screenshots included). She also was extremely bad at basic updates- for example, she never let me know that the BOL successfully went through, again I had to ask her.

Lastly, I was told by Josh at Royal Moving Company that they were not a broker, but they owned their trucks (Royal Moving company does have a small fleet of trucks, I believe 6, but Ace Interstate has none - screenshot included). He told me their company owns Ace Interstate and that their trucks (that do not exist) would be moving my furniture. Come to find out that was in fact not the truth, because at 9:45 pm the night before the pickup I got a call from the actual carrier saying they would arrive for pickup the next day between 4-5 pm. I also had no say in said carrier. Josh will claim he was “honest” the entire time, when he definitely was not transparent nor upfront in the fact that Royal Moving Company would not be the carrier conducting the physical move.

Something else I learned through this experience. Josh communicated with me on his cell phone. Which I thought was personable, at first. I do not believe this was the case and encourage people in similar situations to only conduct business conversations via company lines. The reason being is that typically companies record calls for “quality assurance” but when someone at the company is deceiving you, it’s for your own benefit, because it is all recorded, unlike on a personal phone line.

As you can see in attached screenshots, I point blank asked Josh about the bad reviews. He claims that they have bad reviews because they are the carrier that brokers book? Yet my inventory is being delivered by a completely different carrier?

Further more, when I expressed my disappointment to Josh, he was extremely rude and defensive, and for what? See attached screenshots.

Listen to all of the bad reviews. Pay the extra money for a bigger/more reliable company. It is not worth the hassle or headache. All around a sketchy operation.

I am not normally one to write negative reviews but this was warranted.

There were so many issues with Royal Moving Company (located in NV) / Ace Interstate Relocation Services (“owned by Royal Moving Company,” I was told but who knows). I provided them an ITEMIZED list of inventory with specific dimensions & weights. Like, every item I listed had the correct dimensions & weight. They under quoted the space I needed by ~ 200 cubic feet, which would have cost me an additional $600ish.

Josh from RMC, under quoted the space we would need in the truck to get the sale. Friday, 3 days (1 business day) before my move date, is when I was informed of this when doing the Q/A of the BOL. That lead to an unexpected $528 payment. When I asked him about this, he referenced the first inventory list I sent him as a cop-out. However, after the initial list, I had emailed him a very detailed inventory list with dimensions/weights listed, whether it was shrink wrapped or not, etc. Regardless, he chose to ignore that when I confronted him about the under quoting of space.

I was sent 2 BOLs from different people from Ace. This is important for later, because they outsourced my job to an entirely different company, which they were never upfront about. There were many problems with this. The first problem was: they had an incorrect phone number listed. When I contacted them to inform the issue, they assumed I meant something was wrong with the address? Instead of fixing the phone number, they TEXTED the incorrect phone and my personal phone number with my home address in it. So in a rush, they gave out my personal information because they did not do their due diligence and shared PI with a random #.

The communication was extremely spotty the entire time from both Royal Moving Company and Ace Interstate. I was always the one reaching out and following up.

Nikki at Ace interstate was very rude, curt/not helpful whatsoever in my time interacting with her. She told me my pickup could be in the morning, and then did not reach out to me to follow up with a time until I contacted her (screenshots included). She also was extremely bad at basic updates- for example, she never let me know that the BOL successfully went through, again I had to ask her.

Lastly, I was told by Josh at Royal Moving Company that they were not a broker, but they owned their trucks (Royal Moving company does have a small fleet of trucks, I believe 6, but Ace Interstate has none - screenshot included). He told me their company owns Ace Interstate and that their trucks (that do not exist) would be moving my furniture. Come to find out that was in fact not the truth, because at 9:45 pm the night before the pickup I got a call from the actual carrier saying they would arrive for pickup the next day between 4-5 pm. I also had no say in said carrier. Josh will claim he was “honest” the entire time, when he definitely was not transparent nor upfront in the fact that Royal Moving Company would not be the carrier conducting the physical move.

Something else I learned through this experience. Josh communicated with me on his cell phone. Which I thought was personable, at first. I do not believe this was the case and encourage people in similar situations to only conduct business conversations via company lines. The reason being is that typically companies record calls for “quality assurance” but when someone at the company is deceiving you, it’s for your own benefit, because it is all recorded, unlike on a personal phone line.

As you can see in attached screenshots, I point blank asked Josh about the bad reviews. He claims that they have bad reviews because they are the carrier that brokers book? Yet my inventory is being delivered by a completely different carrier?

Further more, when I expressed my disappointment to Josh, he was extremely rude and defensive, and for what? See attached screenshots.

Listen to all of the bad reviews. Pay the extra money for a bigger/more reliable company. It is not worth the hassle or headache. All around a sketchy operation.