Royal Moving & Storage

STAY FAR AWAY FROM THIS COMPANY! THEY ARE A COMPLETE SCAM!
The salesperson assured me they were not a broker and the owner later admitted to me that they do hire brokers do conduct their sales.
My items ready to be moved exactly matched the quoted itinerary - and yet they still tried to double my original quote.
Their dispatch employee even admitted to me that their system “auto assigns size” and assumes everything “stacks directly on top of each other”.
They arrived after the communicated window and failed to pick up the items as agreed apon in the contract (they said they had to come the next day). Even after all this they refused to refund me my deposit.
This “company” systemically manipulates their processes to rip you off.
NEVER EVER USE ROYAL MOVING!!!

The worst customer service I’ve ever experienced; and I’m a 53 year old female. This company performed half the job when the “leader of the group of four” attempted to extort an additional $1,000 from me while my belongings were on the truck still. I was told the truck would not be unloaded until I agreed to the additional charges (which I was told would be refunded to me)…suspect as hell. I had to call the cops in order to get them to agree to the contracted amount. Seriously this company is horrible!!!! I wish I could give it zero stars but as it is I can only give it the promise of a lawsuit; and I always said I’d never be that person. Stay FAR away

Absolutely horrible company. Pick up dates were messed up, zero communication between company and drivers, zero communication once they receive your deposit, lies told when they say they accommodate to new dates or times, new moving company was “contracted” to attempt to move my items after I was assured that this would not happen and this is what set their company different from other moving companies which turned out to be completely untrue. When speaking to the company I was told that I could cancel and would get my deposit back. Then was told to call this number for my deposit which a RUDE manager answered and said I would NOT get my deposit. I’ve been disputing my almost $1000 deposit with them but haven’t had luck since they delete previous contracts given or rather they “expire.” Very suspicious activity and a lot of ways to cover their tracks as a moving company. Sleazy way to run a company and taking advantage of people in stressful situations.
Do not fall for the “kind and caring” reps that help book and take your deposit because they have horrendous workers running management and customer support. You don’t speak with booking reps if you encounter an issue with your move.
Glad I didn’t move forward with moving my items with them and will be reporting to the BBB.

Great communication and service

This is the best company I have ever had they helped me move. Professional all the way and very helpful with the payment. I would recommend this company to everyone I know. Thank you Justin for your help with everything. God keep ya'll safe.