Royal Moving & Storage

They kept finding reasons to add on to what was supposed to be their bottom line price once they came to move my furniture and items. They promised three days that came out to be eleven. They couldn’t explain why my items had been sitting in the back of their trucks for days in over one hundred degree heat. When the movers finally came, they tried to milk me for an additional three hundred dollars. Some of my boxes came up missing in their possession which I alerted them to and their insurance company said there was nothing they could do because Royal movers refused to respond. And there’s more.

I should have paid attention to the negative reviews listed here because this was the absolute worst experience with a moving company I have ever had.
From the 'used car salesman' pitch delivered by Nathan to the absolute lies and complete lack of response regarding damaged items and missing items...still no word after 3 weeks on where a back to a recliner ended up...it is hard to come up with any positives regarding our experience with Royal.
I need to reach out to North American and thank them as the move 2 years ago from Georgia to Texas was hands down a less stressful completely professional experience than the move back to Georgia handled by Royal Moving and Storage.
If you are providing an inventory as the basis of your move think twice. Demand a walk through...our end price ended up $4,000.00 more than the quote because we failed to do so.
This company sells your stuff to a non-affliated transport service, once your belongings are loaded good luck receiving any communication on when you can expect actual delivery.
The transport service that delivered our belongings didn't even bother to try and protect the brand new carpet in the house and completely detroyed fresh paint in every hallway and stairway walls.
Total nightmare trust me, not sure how they stay in businesses. My wife is already working on filing a formal complaint with the BBB.

Don't fall for this trap!

They can take up to 30 days to deliver your things. It says so in multiple places in the contract (in fine print).

They picked up my stuff and 2 WEEKS LATER still haven't delivered my things. Over-promise but under-deliver.

If you don't want to live out of a suitcase for a month, look elsewhere.

Also the final charges were almost double what the original estimate was. Don't let them fool you like they fooled me.

What started as a decent experience ended in a horrific nightmare. The team that moved my belongings out of my apartment did a good job (the real Royal movers) -but I was not made aware until after the truck drove away that another company would be taking my stuff on an 18 wheeler to my home in another state. The moving company, that I still do not have a name for (they told me nationwide and Morgan van lines and the side of their truck says Florida movers with a phone number that doesn't work), did not show up on Their promised date (6 days after pick up) and called me to say they would arrive between 1-3 pm four days later. Again they did not show and did not call. When the driver finally returned my numerous calls he made up a story about a death in the family and he could not complete his drive and he did not have cell reception to call me for a full 24 hours (but magically had reception again when I left a rude message). So he arrives the next day and expects payment BEFORE my belongings are unloaded and checked/ I refused to pay until my belongings were unloaded because I already felt suspicious of this company. long story short they held my belongings for an entire day, the company 'supervisor' named Justin called me a liar and rude names and threatened to keep my belongings until I paid an extra $500 to their driver (his name is Earnest he said). Both Earnest and Justin argued with my non stop- at one point earnest became so out of line I had to CALL THE POLICE to have him removed from my garage because he was towering over me and my 4 year old daughter, shouting at me to give him his money or he would keep my stuff! Royal movers received several calls from me (15 I have recorded) and kept telling me I had to just give him his extra money and be quiet and they would 'deal with it later' or The driver would not give me my stuff. This is one of the most unprofessional companies and worst experiences I have EVER dealt with and I will 100% make sure that social media sees this and knows they will do nothing but scam you out of your money, not arrive when they are supposed to, and do nothing to make it right (oh except tell you that you are a liar and argue with you non stop) ... My spouse is a solider and we move frequently and this is the last time I will ever trust a civilian company to make my move. Horrible! Do not hire this company you will be very sorry!!!!