Safe Ship Moving Services

OMG best service ever im gonna come down again 100%

Just a very misleading service with terrible customer support. I would rather pay more then get nickel and dimed the whole way through. They will not tell you all the costs up front and then promise you services that they do not handle without extra payment. Stay away from these guys.

OMG best service ever im gonna come down again 100%

I have had a terrible experience with this company. At the beginning of my experience they were great with customer service when they were trying to get my business but once they secured funds from me they were hard to get a hold of. They did not have answers to the questions I was asking. When someone who actually supposedly knew what was going on finally got a hold of me Mandy was here she upcharged me for More cubic feet saying the person who gave me the quote didn't understand how big my items were. Even though I had called three times to make sure they understood that my motorcycle weighed over 600 lbs. Mandy told me it would be an additional $250 to reserve an extra hundred cubic feet I paid the additional money and then when the actual moving company got there I was informed that my price had gone up by $1,000. As of today's date I still have not received my items which were picked up on January 20th. Also to note they are just a brokerage firm They do not do any of their own moving They hired a third-party contractor US Safe Moving. When the guys got there from US Safe Moving they weren't even aware that I had a motorcycle that they were moving and had a rough time getting it on the truck. Me and my friend had to help them. But at this point they had already loaded everything else and I've already given them $1,600. Starline Van lines has been unwilling to work with me They have said multiple times it was a miscommunication. I agreed with him and said yes it was a miscommunication however I as a consumer have taken my ownership for the miscommunication part and not being clear enough about my question and I'm willing to pay extra but not the price quoted They refuse to give me any refund and take any responsibility on their part. Starline Van lines is unwilling to help me track down my items The only thing they'll tell me is that they're safe and they won't give me a location. US Safe Moving Will only tell me that they're in transit They will not give me a truck number they will not give me their whereabouts they said they would call the driver and call me right back I've called three times since no answer goes to a voicemail now. I don't know why I used them I feel taken advantage of.