Safe Ship Moving Services

This company is the worst. I just had a move today, and they literally stole half of my items. They originally quoted me $3200 to move my 10x10 storage unit across country. I made it clear that it was a 10x10 unit, the salesman then said, “can you give me a list of some of your big items, just so we can get an idea of how large the items will be”? To which I said yes, and I named the larger items in my unit. I placed my down payment of $1200. A week before my pickup date a woman from starline van lines contacts me for “quality assurance”. Now she tells me that it’s not enough to just say I have a 10x10 storage unit that has a few big items; Now she wants the EXACT list of the items in my storage unit. She says she wants to know so she can know exactly how much room is needed on the truck. At this point she is saying the first caller only quoted me the smallest square foot that the truck could allocate; NOW, she’s saying the space needed nearly doubled. Which this being said my new quote was $4382. I told her this was a scam and I wanted my money back, to which she replies, “it’s been too much time lapsed, you no longer qualify for a refund”. At that point she asked for another $500 on top of the original $1200. A week later, now is the day of pickup. The mover(from United Prime Van Lines, Starline only brokered the deal) arrives and tries to upcharge me AGAIN, for services that Starline said was FREE(wrapping furniture, tape, labor, etc). I had to call Starline to get them to call the subcontracted company and get them to relax on the upcharging. I paid $1690 for them to pick up the furniture, and I told them February 1 was my move in date. When February arrives they tell me I said the 3rd, according to the paperwork. Also the price went up to $4,500 according to them, they also told me I only paid $1609, although I showed proof of the payment of $1690. The worker threatened to leave if I didn’t pay, he complained of waiting for nearly an hour, although he was really waiting for his helper to arrive; Oh might I add that he tried to charge me $100 per seven stairs?! All in all, this was terrible; The worse service I have ever received. Stay away from this company they are a scam. My things are missing. The things that ‘are’ here are scuffed up. I taped all of my nails and screws to my item, they are now missing, and I can’t assemble anything. I am so upset. I just paid over $4300 dollars to move across country, and I am wondering why did I even bother; It is not supposed to be this way, especially from a self-proclaimed “veteran owned business”. Whoever the person is that runs this company should be ashamed of his/herself. Once again, stay away from this company. A table is missing, I can’t assemble my furniture, my work desk is missing 3 drawers, the rods are missing for my leather sectional, it’s a TOTAL mess.

Hired them to move my embroidery machine but they came unprepared for the job, unable to do the job, and charged me $850 anyway.

Hired them to move my embroidery machine but they came unprepared for the job, unable to do the job, and charged me $850 anyway.

Hired them to move my embroidery machine but they came unprepared for the job, unable to do the job, and charged me $850 anyway.

These guys were amazing! Great customer service, great prices, and amazing experience.