1136 E Northwest Hwy, Palatine, IL 60074
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Very easy to deal with, Will at the front desk was exceptional! He was so helpful and kind. Thank you!
Great service
The facility location, cleanliness, lighting, and payment method were all 5-star. However, the pricing structure and constant price increases penalize customers who chose to stay versus jumping back and forth from competing facilities. If I can book the same size unit, literally next to my current unit for half the price, there's something wrong with the pricing. I was able to book the same size unit in a competing facility for less than 1/3 the rent I was paying. even with some increases within the first year, it'll still be less than half, maybe even close to the third of the rent. The pricing structure penalizes loyal customers who chose to stick around until folks like me feel we are getting screwed and end up moving. If Safeguard offered some renewal discount to offset annual increases, I wouldn't have moved. Absent that, I feel I was being taken advantage of for my loyalty. Fix this unfair treatment of loyalty and I would move back sooner than later.
awesome experience and costumer service at front desk was phenomenal!