Safeguard Self Storage

A decision to move personal items to storage is often emotional and can have an intense back story attached. Its not always to store some extra items. Life changing events can be the catalyst like, illness, divorce, death, job loss, housing loss... I had a 2.5 year tenancy at the Safeguard in Lombard. My decision to move my whole live/work space into multiple units was intended to allow time for me to complete treatments for a serious illness that I was fighting. I had to extend my time an additional year for a second round of treatments. During my time there, the staff was kind, friendly, compassionate, caring approachable and personable. There is a clear and consistent theme in the company culture during my tenancy there. I once rented from a competitor over a decade ago for my event business and felt no warmth, poor customer service, and a rude/cold and sterile vibe. Safeguard went above and beyond when I had an issue and they trouble shot with me. Will from Lombard is one of a kind! He had amazing intuition when I was having a bad day and always had a smile and a granola bar when I came in to pay my bill. He treats his management position there like he would treat the business if it was his own. Special thanks to these specific team members who made me feel like a person and not just another number or a dollar sign: Jim from Darien (always asked me, 'How can I help'), Gill Operations/general manager (A.K.A. 'Captain Resolution') of multiple locations and places his direct company cell phone on his business cards for easy access to him, has a kind/ friendly demeanor and is always willing to help when I had some technical difficulties in the payment portal or unique obstacles, Frank who was super friendly and helped me with logistical planning for my move in, Steve, Robert, Kareen from the kiosk support team were also very amazing. Over the years there, I did experience a few system hiccups but the resolution is what is most important to me as a customer. I will say that the locations are tidy, spotless, safe, cozy, organized, well lit, and clean bathrooms too. With this world becoming more digital, my only wish is that the newly installed kiosks don't end up taking away from the personal relationships and vibe which is why I chose them and kept staying there. If I need storage again, safeguard will be my first choice. Thanks to the team of employees that pulled me through the toughest time in my life. Thanks so always willing to listen and help!

The place is very clean. They remind you when payment is due, so you are not late. I would recommend to others.

Very clean facility and exceptional staff! I would highly recommend.

Very professional and very friendly staff.
Clean facility.
Will, the manger is great.
He listens and always helps to make sure the customer is happy.

I’ve used storage facilities for my business for 25 years and this is the best storage place I’ve had! The staff is always great. And Will is the best!!!