Schumacher Cargo Logistics

I can only speak highly of our experience with Schumacher and specifically want to call out Christopher Gray for his incredible and proactive communication.

We moved from the UK to California and had our things delayed on the UK side, upon arriving into the US and getting in contact with Chris he gave us regular updates and let us know what to expect.

After my experience with this company (move from US to Germany), I would not recommend to use them at all.

The only good decision by choosing Schumacher Cargo was, to NOT ship my beloved car with them. I chose another company and that was the only right decision!

The contact before shipping is very good and open. You can reach your assigned agent and they are caring but afterwards, especially when you have a problem - do not even try to reach them, they won't pick up the phone.

During the quotation and preparation process I mentioned several times (in writing) that I have several things from Lego that need to be carefully packed and shipped. Unfortunately I wasn't in the room when they packed the Lego stuff - They used my towels and clothes to 'protect' it. No need to mention how it arrived at my home in Germany. I will add some pictures.
It was clearly a bad job on packing but they wrote me that my insurance should cover it. Of course they didn't pay anything for it because of the deductible.
But for sure, if for example, I bring my car into a repair shop and they damage it, my insurance has to pay for it. A joke is that.

The packing list is also a joke. It is so vague, that if something get lost, your insurance won't pay.
Here is a list of things that got lost:
Sony PS5
Xbox Series X
Gaming Headset
Samsung 55' TV
Gaming Keyboard

Just recently my TV was switched and Netflix was used. It is in New York City right now. If I remember correctly, this was the departure port as well.

No need to say, that they pretend to search for it but then you hear never again from them, or just if you ask...

Déménagement complexe de France (région parisienne) aux Etats Unis, parfaitement pris en charge de bout en bout par Cédric, toujours disponible et a l'écoute pour customiser le plus possible la prestation. Big Thanks à Sylvester et son équipe à l'arrivée, gentillesse et efficacité redoutable !

My shipment took 3 months to get across the atlantic. I paid $11.5 and it took 3 months. Then when they tell me to come pick it up, they say the cargo was delayed (through no fault of my own) and that I have to pay another $4,400 before they will give them to me. So I have to pay for this why? I didnt cause any delays. YOU DID!

UPDATE - not only did the shipping cost double what they quoted me, they lost a $2000 item from my shipment.