SDC international Shipping

The packing team was amazing. They arrived on time and worked quickly but carefully. They packed all of our furniture, electronics and fragile items with great care, using high-quality materials to ensure nothing would be damaged. I was especially impressed with how they packed our glassware and artwork—everything was wrapped securely and labeled clearly.

SDC International made my friend’s move to Panama as smooth as it could be. They kept me informed throughout the entire process.

Making a move internationally is stressful, especially when shipping all of your personal items. I recently moved from Los Angeles, California, to Málaga, Spain. I was a little worried, considering I was shipping my extensive and valuable art collection, as well as family heirlooms and other irreplaceable items.

I did quite a bit of research looking for the right shipping company. Ultimately, I decided on SDC. I liked that they had shipping partners in Spain who would address any issues or concerns that might arise with customs. They literally walked me through every step of the process and handled all necessary documentation and paperwork.

My shipping representative was Limor. Starting with our very first conversation, she was extremely communicative, patient, and very detailed about the shipping process, and was able to not only answer all of my questions, but relieve any of my concerns.

Her team arrived on time on our decided day for packing and transporting my items. The guys were very diligent and took the necessary time and care to pack up all of my items. They went above and beyond to make sure that everything was safe, secure, and packaged for the long journey.

I was originally told that it would take about a month to receive all of my items. To my surprise, I received everything within a week of its departure.

Limor and her team were extremely communicative every step of the way. They reached out to let me know my items were available for delivery and set up a convenient day and time that worked for me.

The team in Spain was fantastic. They carefully brought all of my items directly into my flat. They were professional and careful, unpacking some of my delicate art pieces. They insisted we go over all of the items shipped to ensure that there was no damage. Everything arrived in perfect condition.

If you're looking for a professional, courteous, and diligent shipping company, I can not recommend SDC highly enough. You and your personal items will be in very good hands.

Kifr Cohen’s online catch phrase is, “Moving beyond expectations”. We believe a more appropriate catch phrase for SDC International Shipping would be, “Moving that is below the lowest of all reasonable expectations…..”
We moved a handful of furniture items, boxes of common household good items, and an All-Terrain Vehicle from Tucson, AZ to Ambergris Caye, Belize. SDC charged us $27,423.00 plus $1,345.51 for insurance ($28,768.51 TOTAL ).
(1)On the day our shipment was loaded into the shipping container, one of SDC’s “international packing experts” showed up “tweaking” on some type of chemical stimulant. Among other issues, this day worker: (A) Was initially aggressively confrontational with me; (B) Got into a confrontation that almost became physical with one of my neighbors who is a Law Enforcement Officer; (C) Dropped 4 large plastic shipping containers off his hand truck to the ground more than half way up the shipping container loading ramp; and (D) Walked on the face of a large, packed, glass front, picture box
(2)Hours after our household goods and vehicle had been loaded and taken away, SDC International asked us to “certify” statements that were substantially different than the vehicle pre-loading instructions we had been given by SDC weeks earlier.
(3)The individual SDC International Shipping chose to act as our Customs Broker was not familiar with the proper procedure for obtaining the required Duty Exemption Forms, nor did the individual know he needed written authorization from us to act as our Customs Broker.
(4)The Broker insisted we would incur additional storage and demurrage fees if we did not accept delivery of our shipment and return the empty shipping container on 18 July 2024. This turned-out to be a lie. (See #8 below.)
(5)On the morning of Thursday, 18 July 2024, a flatbed trailer carrying our shipping container was disconnected and dropped-off across the street from our housing area. There were no locks or other device(s) securing the shipping container doors.
(6)When it came time to unload our shipment, 20 of SDC’s “international packing experts” (actually 20 untrained construction workers and a supervisor from a construction project next door) came to unload our belongings. Their method of transporting our belongings the distance from where the shipping container was left to our home, was in multiple dirt and dried cement-caked construction wheel barrows (pictures attached). No ramps or other appropriate tools were brought to unload and transport our household goods or to off-load our ATV.
(7)Despite our contract with SDC stating the delivery personnel would remove and take away the paper and cardboard packing materials used, we were denied that service and told, “We don’t do that”.
(8)The empty shipping container sat across the street from our housing area all day Friday, 19 July 2024 and was not taken away until sometime Saturday afternoon, 20 July 2024.
(9)Broker returned to us the completed Customs Documents we needed to license and register our ATV via air courier, COD. Well-over $27,000.00 we paid for this relatively straight-forward overseas shipment and the Broker returned the final documents we needed COD.
(10)We sustained an estimated loss of approximately $4,895.00 due to damages that probably would never have occurred had the proper tools, equipment, and appropriate personnel been available and utilized at both ends of our move.
In reviewing other critical reviews, SDC’s owner concerns himself with threatening his unhappy customers with legal action for “slander” and is prone to trying to publicly discredit his unhappy customers by playing the “race card”. We find such behavior to be a disturbingly desperate basis for a business model.
Should consumers paying premium prices for “premium services” take a chance on an organization that provides inferior service, public veiled threats of retribution, and personal insults of racism?
THE BOTTOM LINE: At this point, we would not entrust SDC International Shipping to carry our trash bin to the curb on trash day.

SDC International Shipping exceeded my expectations. They managed the logistics of my move seamlessly and were always available to answer my questions. The delivery was prompt and all my belongings were intact. Their professionalism and reliability are commendable.