SecurCare Self Storage

Paid my rent dec 1st (due nov 15th but I'm always paying the first of the month)
I went Sunday dec 1st and it was up to date but there was a lock. No issue, I didn't realize it was closed, they would probably get to it the next work day.
Went 2 weeks and the dec 15th(due date) came about, paid on time (12pm on the 15th) and up to date.
Went in and the red lock is still on there. So my unit has had a red lock for non-payment this entire time and NO ONE took it off after I am caught up?
I've asked about moving my date several times and they say I have to pay a whole new month to do so. So I just pay the 1st and they all know I do.
The door handle to get inside the indoor storage has never worked. I have to put the code and try to open it several times before it opens. No less than 2 to 3 times.
Its always something that they're over charging. For 98 a month for a 5x10 it's really over priced especially since the door handle doesn't work (been like this for years) and they won't unlock your unit after you pay and get caught up.

*EDIT DEC 17 2024*

Came by to see if they took the red lock and it's still on here.
They know of it because they replied to this review.
Still haven't been able to get my christmas decorations out

Kelly has been great, the best manager of a storage facility I have been in yet. Very helpful from the start , Thanks, Kevin Wiederhold

Great experience with Kelly. Should have brought coffee for both of us since we enjoyed talking. Super friendly, helpful and progessional. SecurCare has a great employee.

Kelly made things so quick and easy! She is extremely friendly and a pleasure to work with!

Kelly was a big help.
She made sure we had what we needed