SecureSpace Self Storage Berkeley

Beware this place is a scam. I signed up for an introductory rate and within a few months my monthly rate was TRIPLED without any advance notice. My calls and emails to inquire and complain all went ignored/unanswered, plus they recently tacked on a $15/month “tenant protection plan” that they won’t let you opt out of even if you show proof of coverage! I don’t know what customer service others are talking about because it appears non-existent, and nobody’s ever in the office whenever I stop by. It also doesn’t help that the building is old, poorly ventilated, several of the storage units have slashes or holes in the door, there seems to be a rat problem, and the metal staircase to access the upper units is consistently broken. Unless you’ve got no other options, I’d recommend you stay away.

Came here this past Thursday and customer service was absolutely amazing. Sweetest, most accommodating staff. Shoutout to Jared, one of the staff members that went above and beyond in helping me, and helped me find my storage unit and walked me there. Customer service is phenomenal and very accommodating. I appreciate it! Thank you to Jared especially, for your help!!

THEY ARE THE BEST IN THE WEST!!! Soooo grateful for them!!!!!

Just moved out here, and was welcomed by Jared. I was in an abrupt living change and needed a quick place to store some belongings. He got me set up with the perfect size unit at an amazing deal. I couldn't be happier

Jared was awesome!