Self Storage at Chapel Hill

Jordan was very polite and professional, and kind. Customer service is a hard job and often unrewarded. But people like Jordan give businesses a good name.

Just finished over 2 years here with no complaints! Extremely friendly staff. Kept my stuff secure. Only left because we finally got a house.

Tri-Cites, Chapel hill is the place to store your tressures. If you need storage or packing Supplies go and speak to Bianca or Jorden they will take great care of you!

We've been customers since 2021 w/the same unit the entire time. The price began at $99, this being the 3rd or 4th price hike is now $209 for a 10 x10 unit (not climate controlled). Their website says there's an alarm. I've never seen it so unsure about that.. We provided our own lock. There's a large dumpster on property & tenants are not allowed to use it. I have to haul my garbage offsite.The $209 does not include insurance nor taxes. I've never seen an employee (except to lock the gate surrounding dumpster so we couldn't use it) & was notified of hike via email w/30 days notice. Rec'd email yesterday & new rent price is due 3/1/25. Customer service as mentioned in other reviews is very important. However, functionality, honesty & reasonable accommodations for related monthly charge is another key part. Unfortunately, this is lacking. I've researched for hrs; compared size/price/amenities w/MANY locations.This place is definitely running on the higher side. With what is NOT included in price, they're not 'comparable' in my opinion. Perhaps their version of comparing prices is to one or two locations vs being similarly comparable to 'area storage units,' as quoted in notice.
Let me be exact w/verbiage, 'When we make rental rate adjustments we consider rising facility costs, facility maintenance needs, facility improvements & current rental market conditions among many other factors.' With $209, I'd like a portable cart at my disposal, a garbage can/dumpster easily accessible, climate control & 24 hr access... Oh, check check & check. Thank you for forcing me to compare actual rental market conditions. Prices are increasing everywhere & affecting the consumers bottom dollar, dramatically. I wish I had the option of saving money for my ridiculous montly apartment fee, the cost of gas to & fro work, savings for electricity, gas, garbage, WIFI, etc, by living in apartment onsite of employer. Those expenses would be paid out on behalf of the business & would conveniently include anything incurred in apartment. No? Lucky this place has a lovely, large & modern, two level, 2 bedroom, 1 1/2 bath w/backyard apartment onsite. Wonder if that savings was considered when comparing business expenses to all the areas of increased expenses for customers?.? Anyway, I digress.

Really helpful with my strange situation! Made the set up process easy! Jorden was very kind and accommodating