Self-Storage at U-Haul

When my wife and I walked in, there were four or five customers in the lobby. When Joey walked in, he took over all three computer stations getting everybody checked in and reading contracts and getting signatures from everyone. Initially, we were there just to rent a trailer for the day to move to a different storage unit but after seeing how Joey worked, we decided to get a storage unit at U-Haul. I could tell Joey is a good multitasker and works very hard. As a warehouse manager for an automotive parts wholesaler I could use 3 or 4 Joey’s in my warehouse. Keep up the hard work Joey.

I was not given correct information about not having access until 10pm which is stated on the paperwork I was given . I returned with a full truck of stuff and movers the same day at 5:15 and could not get access because they are “under construction “ and the office had closed. I asked if management could be contacted since they had just closed to allow me access to at least unpack truck . I was told no.
When I spoke to another customer service rep that was super pleasant and helpful she did help me switch my reservation to another location where I could do online check in and go then and unload truck .
During that I lost my free first month since it had been used on this location. I have called to speak with management to rectify the situation since I know have a storage building at two locations but have not been contacted or no solution to the situation

Having to use the other location also increased the mileage I had to use on rental truck which was also rented through this location by almost 30 miles which was also more money out of my pocket as well as inconvenience.

I've had a positive experience with everyone I've encountered so far at this Uhaul. Each of the three that helped me have gone above and beyond to ensure the best customer service. I especially want to thank Emily- she's been so patient with all of my questions each of the times I've been in and she been upbeat and positive.