Self-Storage at U-Haul

Every person I called and talked to because I needed help went above and beyond to help me. I remember two names Troy and frank but there was several more because I had to rent at the last minute with not a lot of money and so I had to call a few times and figure it out but every member I spoke with was absolutely amazing.

Service has declined sharply since Millie has been gone. New people left alone in the office that don't know how to handle transactions, etc., and have to call another store for help. Cleanliness has declined as well. I had to put a plastic bin up against the door on the inside of my unit, because the trash, dead bugs, etc. were being swept under my door and into my unit. The final insult... I notified the facility that I would be vacating my unit on 6/27. I was even out of there by 10 AM. Because my monthly payment was due on 6/25, I was charged almost $200 for TWO DAYS. What a greedy cash grab... no prorating. So glad to be out of there. Definitely would NOT recommend. The greed is pervasive. The monthly fees keep going up, and not seeing improvments. I have a same sized unit in a climate controlled building elsewhere now (as opposed to the non-climate controlled unit I had at U-Haul) and I'm paying almost $100 per month less... and with insurance. Staff was friendly, but not helpful (hard to be helpful if you don't know what you're doing).

Briana was super helpful, assisting me with what I needed.

Be careful because they have nails EVERYWHERE and they WILL NOT pay for your tires if you get a nail in them due to the negligence of this facility not keeping up with cleaning around the units. The gate is always open because it’s broken as well.