Self-Storage at U-Haul

Clean, secure and staff very friendly and professional

This is a very professional and well run facility. Staff is always available and ready to help. I had 3 uboxes delivered that I accessed for a while before moving to one of their climate controlled units. On move out I rented a trailer from them. Every interaction went smoothly.

When I was moving out of my unit I noticed I had a flat tire. This was the fourth flat tire over the years that I've used this storage unit from the nails and screws inside the storage unit gate access. Four flat tires!! I called and complained crying because I didn't have any way to fix my flat tire and I didn't have a spare and I was told that the management from the location in fort Pierce would call me the next day to discuss my issue and they would let them know to clean up the nails and screws also. I walked from my unit which was almost to the end but not quite in a straight line to the fence and picked up 43 nails and screws. It was night time so I couldn't even see probably half of them. Management never called me the next day nor any day after that. It's been well over a week now. I took a picture of all the nails and screws so I could prove what I was saying and I had to get my tire replaced eventually when I could which was also over a week and I had three other nails and screws in my tires. I heard my tires pop when the nails penetrated every time. I know for a fact that it came from the storage facilities drive area to the unit. It is absolutely ridiculous that I've gotten four flat tires and the management would not even call me back but then they asked me for a review so this is the review you're getting. I would not recommend this storage facility to anyone. They do nothing to prevent issues like this and my tires are over $200 a piece. That's almost $1,000 after installation and balancing of four new tires! Absolutely ridiculous. I'm considering taking them to small claims to get my money back for my four tires. I have all of my receipts and everything so I am seriously considering it. I cannot afford this as I am a student and I don't have permanent employment at this time. I used to swear by this storage facility but I will never use them again because of their disregard for their customers welfare. And to think that I drove all the way from Sebastian to fort Pierce to have my storage unit just because I loved this particular facility and how the facility was run. Boy was I wrong. Not even a phone call back.

There was always a problem getting into my storage. The day I moved out it took 2 hrs just to get the help I needed. At the moment I made a decision to remove all my items from the storage unit.