Self-Storage at U-Haul

Great experience. Would highly recommend!

Excellent and convenient storage facility in Sault Ste Marie MI. My son kept his college stuff there over the summer. On-line auto monthly charges were inexpensive and worked out perfectly. The friendly helpful staff and facility are top notch. Everything inside the unit was still in perfect condition when he cleaned it out. Will definitely use them again.

Carrie was excellent as far as customer service and was nothing but accommodating. Avery was originally the manager when we moved in to our unit and shared with my husband that he was also a veteran, explained that the company was founded by military veterans. He offered us a military discount of 20% on our rental so we opted for a larger unit. After 6 months, Carrie was told to call us to let us know she had to remove the discount because it was an employee discount. I explained to her that it was given to us by Avery for my husband’s veteran status and she said she would call me back after she explained this to her boss. When Carrie called back, she said he told her to remove the discount. It was at that point that I told her I appreciated her help but would be moving my things out of the unit this weekend - which we have done to trigger this survey. It is very disheartening that higher management (above Carrie/the local management team) does not value the service of our military veterans more than they value a dollar. I will be posting this review publicly as well so others know.