Self Storage Plus

Great job

Absolutely DO NOT recommend renting a storage unit here. The cleanliness and management is awful. Don't be fooled by the high ratings. These were incentivised and this location was actually decent with good management before it was taken over by Self Storage Plus.

The biggest issue is that this place is infested with mice and rats and your belongings will be covered in droppings and things will be chewed to shreds no matter how clean your own unit is. The walls inbetween units don't go all the way to the ceiling so rodents can come and go through anyone's unit. We spent days cleaning, hauling away & throwing out a large portion of our belongings that were trashed. Multiple other neighboring units had the same issues in theirs. The cleanliness of the place has gone downhill; towards the end every time we would show up, the hallways were always dirty and littered with rodent droppings that were just mopped and pushed around but never actually cleaned up.

The next biggest issue is management - if you have any issues with anything like payments; good luck. We initially signed a lease under Extra Space Storage before it changed over to Self Storage Plus. Our contract should have been honored as we were not required to sign a new one. Per the contract, it states, 'If customer's notice of termination includes a date of termination that is to occur during a future Rental Month, Operator shall prorate the Monthly Rental Charge wherein termination occurs'. The manager told me they 'don't do prorates' and would not honor the contract that we had signed. I was told he would contact the district manager to discuss and I would receive a response back. After multiple emails and phone calls trying to follow up, I never received a response back, other than him 'liking' one of my emails. This issue was never resolved and I was charged an entire month's rent of $370, when the prorated amount should have been $95.48.

The next issue is the gate system. It should be a fully gated and secure property where you enter your pin to open the gate entrance. However, for months and months they had a manual gate that they left open all day so anyone could come and go as they please. I was even kicked out early one time before the ending gate hour of 6pm because they needed to close and lock the gate early. So don't rely on a secure location.

Don't be lured by the cheap rent or special offers here- we were and not only is it not worth it for all of the issues, but our rent significantly increased over time.

I came to see about getting a storage unit and the store was closed! It is 4pm and the website says it closes at 6pm. There was no sign on the door and the lights were on but no one insight. I called and no one picked up. I'm literally outside writing this and with this experience already, I'll take my business elsewhere.

The service was really great and the customer service was even better thanks to Cheryl we truly appreciate her hard work.