Self Storage Plus

No one was available in the office and sign on the door said returning at 2pm. I called their number and the office confirmed they would be back then/ to call if there was an issue.

Returned at 2pm and sign was updated for 30min later. Call center would not pick up. Not a great customer experience.

Great customer service and an excellent all-around facility—modern and secure.

I want to take the time to thank Gail for helping me with my unit. She is super nice and patient with me. She helped me set up my account. When I had trouble signing my documents she helped with that too, which was immensely helpful because I was getting super frustrated and I didn't understand why my phone didn't work. When I was thirsty she even offered her own water. It really saved my day because it was so cold and I didn't want to walk out to find a convenient store. Thank you Gail for your time, patience and support. I know I could always rely on you!

Super helpful front desk! Gail is very sweet and takes good care of you!

I would have loved to give this facility 5 stars, but unfortunately I have been left with a sour taste in my mouth.

I will be honest, and say that the facility is very clean and well maintained. Access is pretty easy. I had no issue with the facility or the staff on site. Under the right circumstances, I would still be storing there.

My problem, which I am sure I will not be the first or the last person to experience this, is how often and by how much they raise their prices in short spaces of time. The Pentagon City area population is growing fast, and a lot of the apartments do not offer storage, and so these facilities have really sought to capitalize on the demand.

I rented a 5x5 unit in Feb 2023. It cost $109. Expensive, but doable. By about the summer or early fall of 2023, it went up to $120+. This year (2024), “in order to maintain competitive rates”, my rate went from $120+ to $172 (DID I MENTION IT IS A SMALL 5x5 unit?!) just before the summer time. And if that wasn’t enough, they decided to increase again next month from $172 to $193! So, I left.

This greed is sickening, and I’m sure they will stay in business because of their location, but these practices should not be encouraged or supported. Maleah did advise when I first got the unit that it may be helpful to pay for a longer period in advance because the rates could change at any time, but not everyone can fork out a few thousand dollars all at once for storage.

So, in summary, convenient, nice storage location, but not for long stays, unless you don’t mind 3-4 price increases in less than 2yrs.