Self Storage Plus

Good experience signing up and very easy. Everyone I’ve spoken to is friendly. Unit was clean - had some dings in walls, but that’s expected.
Only issue I had is when they send you the text that gives you your access code to gate, It’s not correct. You don’t input the zero and it’s missing two special characters you need at the pad. It would be helpful if there was a sign on the pad that told you what all you had to hit. So I got there early on my first day of moving in and couldn’t get in. I had to wait until someone was in the office. It wasted a couple hours of my time. Not a big deal, but should be corrected and send the code exactly as it needs to be entered. I even looked on their website to see if it said how it had to be entered and could find nothing.
Anyway, it is a nice storage place overall.

Very nice and easy

I am completely disgusted at Self Storage Plus's new company management...

If you, for any reason at all fall behind n your bill to the point of potential auction status, you now have to PHYSICALLY go in to the facility and pay by check or money order. This is so completely wrong because if you are in a position where you are sick, injured, or out of the area and can't make it to the facility to pay your bill in person...YOU WILL LOSE EVERYTHIN!!!! because hopping online to pay is no longer an option... It sounds to me like a ploy to make extra money by ending up with a person's valuables since once your bill is late they can cut your lock and put on their own...what's to stop someone from looking at what you have inside.

On a positive note, the young lady that works in the Charles Town facility is the BIGGEST SWEETHEART. It should be illegal to always be that happy and friendly.

And in calling customer service to complain about this disgusting practice a young lady named Veronica was also very sweet and very apologetic about the new policies.

The only thing I can say is...if you intend to use Self Storage Plus ANYWHERE..please be aware of this new policy.

If you need an employee to brighten your day..you can always call the happy young lady at the Charles Town location or Veronica at customer service. ?

Awesome service! Great company- used this company for two previous units.