Shields Transition Services

I can't say enough good things about Shields Transportations. We were in a real bind when we needed to move a loved one from one room to another within her assisted living facility. Shields came to our rescue. All staff members were professional, efficient, and KIND. Thank you, Shields.
Marlene

Super professional. They were on time, moved quickly. Very respectful and not once did they complain about the 3 flights of stairs!! Would highly recommend.

If I could give more stars, I would. My mom went from a 3-bedroom house to a studio apartment. I was 6 hours away and felt so overwhelmed by the logistics of making it happen without taking a month off work, which is just not realistic. Someone recommended Shields Transitions Services. And I am beyond grateful that they did, so I want to pass it forward to the next person who needs help with an aging loved one. I really don’t think it would have happened without them.
From the very first call I was both impressed and relieved. This entire process was made more complicated by the fact that my 76-year-old mom is having mental agility challenges. They patiently navigated the waters with us as we wrestled with the fact that my fiercely independent mother was now having to allow me to participate in the decision making process. It wasn’t pretty. But it didn’t bother them at all, at least that they let us see. Great customer service. Every stage, planning, packing, moving day, unloading and even paying the bill took probably 3 times longer than it should have because my mom processes information much slower now and forgets a lot. Many times after they explained things to her she would have to let them explain the very same things to me because she could not keep track everything. It was frustrating to her, and a new experience for both of us. But they didn’t bat an eyelash they just kindly explained things again. No sighing, no hints of annoyance in their voices, just pure kindness and understanding from everyone.
The packers, Sierra and Courtney. I cannot say enough or express my gratitude to them. They spent 3 weeks with my mom sorting and packing and downsizing in short bursts. My mom walks with a walker and gets tired quickly. She wasn’t interested in downsizing at all. But we had laid out goals and priorities before they even went in so they knew what we needed. I was there the last packing day with them and the kindness and patience I witnessed from these two women was remarkable. They would ask my mom questions and when my mom would say she was overwhelmed, I watched them seamlessly pivot to something else for 10 minutes then circle back to the overwhelming topic and get the answer they needed to move forward without my mom even realizing they had guided her past the hurdle. They had everything marked with one color tape that was staying for the estate sale, and a separately color for what was going on the truck.
The moving team showed up prepared to work. It was hotter than hades in Spokane, and they were drenched in sweat. But they never once complained. They never once swore in front of us. They treated each other with respect. I’ve used long haul movers in the past and they usually swear like sailors, or…truck drivers. Not these guys. They were professional and polite and oh-so-very patient with us. Even while my mom and I got tired and snippy with each other; and my mom gave contradictory directions about was staying and going despite the tape markers; and at one point my mom and I got into it, as daughters and mother do sometimes (yes, even at 76 and 53 it still happens, especially after 3 days together trying to downsize even more) and I stormed out of the house and marched down the street ranting like a mad woman as I took a walk to calm down. The guys didn’t waiver. They just stayed focused and got the job done with smiles on their faces.
When they arrived the next day to unload at her new place, they set up her bed, moved it twice to make sure she could get around it with her walker, arranged the furniture, then stacked boxes in a way that made sense so my family and I could start unpacking her.
STS made this move possible. Without them I don't think it would have happened. And our family is grateful.

Top notch! Courteous! The BEST movers for seniors or anyone needing a delicate touch. I highly recommend!