Ship Smart Inc.

Zero customer service. Bad place to be when no one answers the phone except an automated prompt. I hate that!!!

Zero customer service. Bad place to be when no one answers the phone except an automated prompt. I hate that!!!

Edited to add: Both my dresser and desk arrived heavily damaged. The top of my dresser had nearly been ripped off and hangs on by a few nails and my desk drawers are skewed and falling off as well. Still, no accommodations by shipsmart.

It would have been cheaper and quicker to order and have all new furniture delivered to my new apartment. I had a small move picked up from CT going to D.C., and was told by phone it would take 2-3 weeks. During that time, I called incessantly because no phone operator could reach the mysterious warehouse where my furniture was stored. It took 4 weeks to hear anything, when I had to pay nearly $1000 more than the quote in order to have my items finally shipped. I was given a 10% off code from a larger moving company that recommended Shipsmart to me, but that only applies to the shipping cost, not the total weight, so I only 'saved' about $100. I have been in my apartment for 3 weeks without furniture, still calling to find out which warehouse in the country my things are. I finally heard from a moving company in the DC area that has my items and set up a delivery date for their earliest time of another 2 weeks. In total, I will be without my furniture for 7 weeks with no communication between me and Shipsmart, nor seemingly between Shipsmart and the moving companies it hires. Shipsmart is a pointless company that only moves your items around between reputable moving companies under the guise that it saves you time and money. Cut out the middle man next time and either contact a moving company, not a packing and shipping company like Shipsmart, or rent a UHaul or Pod yourself.

Edited to add: Both my dresser and desk arrived heavily damaged. The top of my dresser had nearly been ripped off and hangs on by a few nails and my desk drawers are skewed and falling off as well. Still, no accommodations by shipsmart.

It would have been cheaper and quicker to order and have all new furniture delivered to my new apartment. I had a small move picked up from CT going to D.C., and was told by phone it would take 2-3 weeks. During that time, I called incessantly because no phone operator could reach the mysterious warehouse where my furniture was stored. It took 4 weeks to hear anything, when I had to pay nearly $1000 more than the quote in order to have my items finally shipped. I was given a 10% off code from a larger moving company that recommended Shipsmart to me, but that only applies to the shipping cost, not the total weight, so I only 'saved' about $100. I have been in my apartment for 3 weeks without furniture, still calling to find out which warehouse in the country my things are. I finally heard from a moving company in the DC area that has my items and set up a delivery date for their earliest time of another 2 weeks. In total, I will be without my furniture for 7 weeks with no communication between me and Shipsmart, nor seemingly between Shipsmart and the moving companies it hires. Shipsmart is a pointless company that only moves your items around between reputable moving companies under the guise that it saves you time and money. Cut out the middle man next time and either contact a moving company, not a packing and shipping company like Shipsmart, or rent a UHaul or Pod yourself.