Ship Smart Inc.

AVOID, AVOID, AVOID. Moving is stressful enough without having to deal with this company. They use the 'bait and switch' routine, with a side of poor customer service.

Initially, I was given a quote of $1700, which was then re-done to over $1300. They price your shipment based on the weight, but there’s no way to truly know how much your shipment weighs - you just have to trust their calculations, which were incorrect as my final price was over $2000 (the same price as what other accredited moving companies would’ve charged me). They only give you a quote and then come to pick up your things. They were readily available and the movers who did come to gather my things were wonderful, but everything went downhill from there.

I was told it would take around three weeks to get my things from California to North Carolina. Innocently, I believed them and only packed work clothes for the extra week. But once my belongings were with them, the ‘estimated’ delivery (still no date) suddenly went up to four weeks, then five, then six. In the end it took over SIX WEEKS for my things to arrive, DOUBLE THE TIME they said. The most frustrating thing was they were never able to give me an arrival date or even an update. I had to initiate communication on where my things were and when they were expected to arrive. When I would call, their customer service team would immediately jump into defense mode, another red flag to show this type of situation was normal to them. Customer service was terrible. There was no apologies, or ‘I understand your frustration,’ they simply said this is a busy time of the year (again - would have been nice to know ahead of time) and that they couldn’t give me a set date but it would probably take another week.

It felt like they hijacked my stuff and there was nothing I could do about it.

During my conversations with various members of their staff, there was never once an apology. When I asked what I could do to get my belongings sooner, they said they have an expedited service and it would cost 40% additional cost. So, conveniently, I could have my things in the three weeks they initially promised but would have to pay around a grand more. They also said I did not check some sort of “guaranteed” box when I signed up online for them to move my stuff. This mysterious box would guarantee the three weeks they promised. This was never made clear to me when speaking to them as I signed up and I never saw the guarantee check box. This felt like a sham and a way for them to turn around the blame on me for the amount of time it was taking them.

After weeks of waiting, my things were finally ready to ship and I had to pay for my shipment. Again, the price was way over their ‘estimate’ and I had to pay an extra $350 for them to move my things into my home, rather than just drop it curbside. WARNING: THEY WILL ONLY MOVE THINGS INTO YOUR HOME IF YOU HAVE AN ELEVATOR -- even if you paid the extra $350. This was not made clear to me, luckily I did have an elevator. At this point, I’m already in North Carolina and I’m so sick of wearing the same clothes I will just about do anything to get my stuff.

When my belongings did arrive there was minor damage to my bed frame and dresser. The guy that moved in my stuff listed the things that had damage and took pictures and told me ShipSmart would be in contact to get it fixed. It’s been over a month since they dropped off my things, haven’t heard a word from ShipSmart on fixing the damage or reimbursing me for the damage.

I’m aware that this review was ridiculous long. But the sad fact is, it took this much space to cover this company’s amount of screw ups. I would advise those considering ShipSmart to avoid the extra burden and stress this company provides you with during the already stressful moving process.

I used Ship Smart to move cross country. When I called the estimate given was within 1% of the final charge. I ship clothes, paintings, a full kitchen, bikes, TV's and small furniture. Everything arrived on time and undamaged. It was also the best price after receiving several quotes.

I used Ship Smart to move cross country. When I called the estimate given was within 1% of the final charge. I ship clothes, paintings, a full kitchen, bikes, TV's and small furniture. Everything arrived on time and undamaged. It was also the best price after receiving several quotes.

I was delighted with the packing of 2 old pieces of furniture shipped from FL to NC. The packing materials and method was incredible. Best estimate of all the shipping companies. Obtained a lot of bang for the buck!

I was delighted with the packing of 2 old pieces of furniture shipped from FL to NC. The packing materials and method was incredible. Best estimate of all the shipping companies. Obtained a lot of bang for the buck!