Signature Designer Services

It had rained earlier in the day and while the pavement was mostly dry and had no dirt or mud, the delivery crew tracked mud into the house and on the carpet when delivering our Saatva mattress. I suspect it originated from inside their delivery truck. When we informed the delivery crew of the issue, all they said was it had been raining and there is nothing they can do about it. No offer to have someone from the company follow up with us to remedy the issue. They were in a hurry to get out of the house. Had they unwrapped the mattress on the hardwood floor before dragging it across the carpet, the issue never would have happened. Then we attempted to call the offices of Signature Designer Services, but apparently they are closed on Fridays. Ended up calling Saatva and working to resolve the issue through them.

Great white glove delivery company. I love that they really take care of not creating excess waste by recycling a lot of packing materials.

I have to report less than satisfactory service from this company. They were the 3rd party delivery company for my Saatva mattress. While the communication, care, and politeness of the delivery team were great, I was dissatisfied with their lack of masking for indoor work in my home. I had to request they mask and one of the team had to ask for one to comply. We were stop 8 of 8 for their day. Going into many homes without masks all day during a pandemic is not safe customer practice. Also, the 'white-glove' service expected was to stay and complete setup and provide instruction. No instruction was given and they left before setup was complete which meant I had to call Saatva and troubleshoot for 20-30 minutes. I emailed the CEO of the company with my feedback and concerns and I never received a reply.

Great company to work with. Had to make a couple changes to the delivery they were making and the office staff was friendly and more than accommodating. Really friendly delivery guys, too. Great job!