Sirva Worldwide, Inc.

There is a pattern here... Same thing as others have said: you absolutely need to document every single item WITH the driver before he leaves or they'll never reimburse you. They won't even notify you the damages they are aware of... Part of the damages was on my motorcycle and they claimed this could have happened while I was riding it... even though it was winter time (lots of snow here) and I could not even ride on the streets as it would have been illegal anyway during that time of year.

What an absolute disgrace! Purchasing and paying for 'full valuation coverage' doesn't mean a thing to these companies. Buyer beware...you need to document every single item in your home and make sure you unpack with the driver in your house before you sign that page or they'll never reimburse you for a thing. Hold that driver hostage until they check off every box!

Initial interactions with company was neutral and we chalked up the negatives to our stress of relocating one thousand miles. There was a fair amount of miscommunication from within the group that did not help matters. Their movers damaged the exterior our refrigerator and then successfully guilted us into not reporting it (our fault in the end). We found that they also broke our dining room table by standing on it but put it back together to cover up the damage and did not tell us. We now can’t get this company to respond. I would caution whoever uses this group to make sure you document everything and not sign off on your service until you can confirm that ALL of your valuables are in their original condition. This will be our SOP from now on and will attempt to avoid using their services.

I honestly don’t know how they stay in business. They have zero customer service that is supported by their ceo. The moving industry has no shortage of lousy companies, but i think Sirva is truly at the bottom.