Sky Van Lines

I urge you use caution before considering Sky Van Lines for a long distance move. While we were initially impressed with their service and communication, this quickly changed after our items were picked up. While we were promised an average 1-14 business day delivery, we've received no updates along the way even after calling multiple times. Tobias continuously says he will update us when he knows more and that they are expecting a truck back soon. For a moving company to not have any idea when they will be receiving a truck and when shipments will be going out is concerning. This is logistics 101. We're now on business day 12 and after calling Tobias again, he let us know it will likely be another 10+ business days but that anything could happen to delay this further. He continued to say that 1-14 business days is an average and not a guarantee, but one would be right to assume that 25+ business days would not be the expectation if 1-14 business days is the 'average.'

Upon further investigation, we've determined most of the Google reviews to be fake accounts using celebrity photos. Seriously, look for yourself, you might see some familiar faces. Most of the 'reviewers' are ranked as Local Guides but all of their other reviews are hidden. As someone who works in marketing, I am very familiar with this scheme to inflate a business's reputation. It's unethical, illegal and we feel deceived. Under 15 U.S. Code § 45, the Federal Trade Commission (FTC) has the power to stop and penalize parties “using unfair or deceptive acts or practices in or affecting commerce.” This makes it a crime to break official rules imposed by the FTC. And the FTC forbids the use of fake testimonials.

When I mentioned this revelation to Tobias, he quickly got defensive and hung up on me. I would urge others to look into the other long distance moves by Sky Van Lines on Google and Yelp and you will see a similar story to mine. For now, we're at their mercy as they have our belongings, and we can't help but feel we were robbed and deceived.

My roommates and I spent 11,000$+ to ship our stuff and their parents stuff out of state. 3O days later we still don't have our stuff and have not been refunded for our loss

Thanks .