9906 Fallard Ct Suite 102, Upper Marlboro, MD 20772
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Excellent service. Polite, professional and caring. Great prices. Highly recommend this company.
Overall a great experience. I needed two boxes on site to move out a room while we repaired water damage. The price was right, and the boxes are very nice and exactly as you'd hope, arriving when they said they would. Also, before delivery I realized I had scheduled for drop off on Oct 31, Halloween, blocking my entire driveway. It's my girlfriend's favorite holiday and so I contacted Chantell with Smartbox of Maryland and she actually called every single customer on surrounding days to see if any might swap days with me. While they couldn't, I really appreciate her going above and beyond to try to help me with such a silly request.
Now the reason I gave 4 of 5 stars is that they missed the pick up day with no contact. They just didn't show up. They did show up first thing the next morning to pick them up, but again I wasn't contacted so I didn't know what was going on.
Overall fantastic experience and I'll certainly use them again.
I’m so so happy I discovered this company! I’ve used pack rat and PODS in the past. While these were both a great experience, my recent experience with SMARTBOX was FANTASTIC! From the moment Gwen answered the phone she was so so nice, friendly and sincerely concerned that I get exactly what I needed. My box was delivered while I was away from home and it was placed in the exact location where I requested! I looked in my cameras afterwards and saw the professional way it was delivered and the way my property was respected. The driver took care not to damage my driveway and he was done in no time at all!! The monthly rental price is AWESOME TOO!!! I’m a customer for life and will recommend to all my family and friends now!
Great customer service