Smartbox Moving and Storage

I was really happy with the whole process. The boxes were delivered on time and the communication was good. The only reason that this wasn’t 5 star was when I called to have the boxes picked up after we unpacked, they told me it would be a week. It ended up being 8 days. Thankfully my neighbors were understanding. Would use them again though!

Great service, we rented two storage cubes and it fit all of our grange stuff while the new one was being built. Drop off and pickup were easy!

Stay away from this company! We rented two storage units and had them stored on our driveway. The units were in a very bad condition and barely closed. Needless to say, they got infested with mice over winter. A lot of our items got damaged, including a mattress. We filed a complaint several months ago and still didn't get a response. The driver who picked up the units was extremely rude. When we refused to remove the mattress half eaten by mice, he threw it in the dumpster that didn't even belong to us. Throwing anything but building materials in a dumpster is illegal. He also raised his voice and refused to give me his name. We will be filing a complaint with a local government agency and BBB.

DO NOT USE--Worst customer service ever. They delivered us back or Smartbox illegally because of winter frost road restrictions and then it sat on our driveway for a month and 1/2 because then they couldn't pick it up because they were fined. They charged us for those months of storage even though it sat in our driveway empty because they couldn't pick it up.
CROOKS-- I probably should call the State of MN Attorney General and tell them about crooked billing practices and driving illegally on restricted roads.